Technology Support Lead - Workforce Technology Cloud Operations and Release team

Join our dynamic team to innovate and refine technology operations and release management, impacting the core of our business services.

As a Technology Support Lead in the Enterprise Technology Employee Platforms team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience

Job responsibilities

• Partners with Product and Technology to deliver stable Oracle HCM Platform including lower environments and production
• Supports the planning and execution of production releases including quarterly Oracle and JPMC HCM releases
• Documents and communicates Oracle HCM lower environment pod usage and availability to our product and technology users
• Manages communications with operational and senior level product and technology partners on active issues
• Facilitates triage and issue resolution of key issues
• Supports the custom development solutions including data masking, data analysis, etc…
• Oversees the day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience with project management and development life cycle tools including Jira, Confluence, SharePoint, etc…
• Experience with Oracle HCM or other equivalent Software as a Solution (SaaS) providers
• Experience with Oracle database technologies (or equivalent)
• Experience with creating, editing and maintaining SQL
• Experience in Excel including pivot tables, charts, etc…
• Experience with Oracle Transactional Business Intelligence (OTBI) or equivalent data analysis and reporting tools
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public and private cloud

 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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