Director, Strategic Business Unit Operations

Responsible for SBU operational capabilities, including the development and implementation of strategies to achieve the business objectives in all performance areas of the SBU. Lead, support and develop all levels of staff to ensure workforce readiness to meet SBU objectives and goals.

Leverage industry trends and SBU performance data and partner with GM and VP of Sales to define SBU annual growth opportunities, key performance indicators, and highest priority initiatives.

Develop SBU operational strategy to support SBU growth strategies and to drive efficiencies and effectiveness.

Ensure SBU operational data and reporting supports the SBU performance and that external customers and partners have the necessary data and reports to effectively manage their business.

Participate in the on-boarding of high-profile customers and partners.

Manage SBU operational performance and identify opportunities to optimize processes and technology that assist in achieving SBU profitability and goals.

Partner with SHRP team to develop creative solutions to standard products, network, and service capabilities aligned with customer requirements and market needs.

Create ongoing skill development through appropriate training and other related activities to advance the operations team’s ability to provide excellent service to the SBU’s clients.

Monitor performance of direct reports; provide prompt and objective coaching and counseling; develop Key Job Accountabilities, conduct performance reviews.

Participate in the interviewing and hiring process for open positions within the unit to ensure most qualified candidates are selected.

Manage overall operational budget and staffing needs to meet business volume and financial performance objectives.

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in related field or equivalent experience; Minimum of 2 additional years of experience related to functional area

Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports

Current understanding of automated systems, data, and technology

Experience working with external customers or industry partners

Experience in implementing significant process and system changes

Proven ability to work in partnership with other managers to accomplish objectives

Demonstrated results in leading initiatives that increased savings and improved service quality or increased customer retention

Manage complex division projects where independent action, high degree of initiative and coordination across departments is required

Proven analytical, problem solving, presentation and negotiation skills

Skilled motivator who can increase employee engagement and enablement

Strong interpersonal skills

Strong written and oral communication skills

Ability to effectively manage multiple, simultaneous tasks, problems and projects

Willingness to travel and be on short term implementation projects

Working Conditions

The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

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Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

Salary Ranges: $105,000.00 - $165,375.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran statu