National Operations Coordinator - Field Service Onboarding
EATONAbout the role
Eaton’s Critical Power Solutions (CPS) Service Division is currently seeking a National Operations Coordinator – Field Service Onboarding Specialist to join our team. This is a remote role tied to our Raleigh, NC division location.
The National Operations Coordinator – Field Service Onboarding is responsible for executing and supporting all onboarding activities for CPS Field Service technicians across the United States. This role ensures a seamless, efficient, and high-quality onboarding experience by coordinating resources, systems access, equipment, and administrative processes.
The position requires a strong understanding of National Operations processes and Field Service policies, as well as the ability to collaborate effectively with field personnel, leadership, and cross-functional departments.
The expected annual salary range for this role is $69000 - $101000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:
Onboarding Coordination
• Manage and execute end-to-end onboarding processes for CPS Field Service new hires at a national level.
• Coordinate all onboarding logistics to ensure new employees are fully equipped and operational from day one.
• Partner with Field Service personnel, leadership, and external partners to facilitate a smooth onboarding experience.
Equipment & Resource Provisioning
• Coordinate and oversee assignment of company vehicles, including ordering, transfers, and rental arrangements when required.
• Arrange procurement and setup of laptops, mobile devices, and other required technology.
• Ensure timely distribution of personal protective equipment (PPE) and technical toolkits.
Systems & Access Management
• Facilitate setup of all required system access, including but not limited to Salesforce, SAP, Power Apps, Outlook, and other business-critical platforms.
• Serve as the primary point of contact for new hires regarding IT-related onboarding issues and tickets.
• Monitor and follow through on system access requests to ensure completion within required timelines.
Training & Logistics Support
• Coordinate travel arrangements for training, including flights, hotel accommodations, and transportation, as needed.
• Collaborate with Field Service management to align onboarding schedules and training requirements.
Administrative & Operational Support
• Adhere to and enforce all National Operations team processes, procedures, and standards.
• Maintain accurate records and tracking of onboarding activities and deliverables.
• Support continuous improvement initiatives to enhance onboarding efficiency and effectiveness.
• Provide consistent communication and status updates to stakeholders throughout the onboarding process.
Qualifications:
Required (Basic) Qualifications:
• Bachelor’s Degree or pursuing a Bachelor’s Degree from an accredited institution, with anticipated graduation date no later than 12/31/2027.
• Minimum of three (3) years experience of administrative, operations, onboarding coordination, field service support or related role.
• Must be legally authorized to work in the United States without company sponsorship, now or in the future.
• This is a remote role; no relocation benefit is being offered for this position.
Preferred Qualifications:
• Experience working with SalesForce and SAP
• Self-starter and motivator
• Proven/Strong written and oral communication skills
• Strong time management skills
• Attentive to details, and focus on customer satisfaction
• Independent judgment is required to plan, prioritize and organize diversified workload
• Ability to handle change in a fast-paced environment
• Administrative skills including proficiency with Microsoft applications (PowerPoint, Outlook, Word, and Excel)
• Ability to multi-task, prioritize and complete requests and assignments in a tim
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