Credit Specialist I - Full Time - Petaluma

Join Friedman’s, where our mission is to Deliver the Human Side of Home Improvement. Named a “Best Place to Work” and voted Sonoma County’s Best Home Improvement Store 14 years in a row, we’re built on a positive, team-oriented culture built on decades of trust and service.

We offer bundled benefits; eligibility for a discretionary bonus; 401(k) match. You’ll also enjoy a generous employee discount and tuition reimbursement to support your career path.  At Friedman’s, you’re not just starting a job, you’re joining a team that leads, grows, and builds something bigger together.

Summary: The Credit Specialist performs duties related to the creation and maintenance of all accounts receivable, payment processing, financial recordkeeping, reporting and cash accountability by performing the essential duties of this position; as well as administrative store support.

Credit Specialist I: This is the entry level position of the Credit Specialist job series.  Initially under close supervision, Team Members learn as they perform the essential job duties and as work experience is gained, may work with greater independence of action within established guidelines.  Team members may advance after gaining experience and demonstrating proficiency that meets the qualifications for the higher-level position.

Credit Specialist II: This is the fully competent level position of the Credit Specialist job series.  Team Members work under general supervision, are fully competent and perform all the essential job duties.  The Credit Specialist II position requires a higher level of knowledge, skills, abilities and expertise, more experience performing job duties and/or demonstrated proficiency in financial accounting skills.

Credit Specialist III: This is the more advanced position and highest competency level position in the Credit Specialist I, II, III job series.  Typically, this position requires additional years of skilled experience and proficiency; work assignments will be more advanced and complex.  This position may be responsible for process analysis and may provide training and guidance for department Team Members.

Essential Job Duties and Responsibilities:

Credit Specialist I

• Responsible for cash balancing by creating and utilizing various reports for daily cash and credit card reconciliation, deposit checks, make correcting entries and collaborate with store management to facilitate corrective entries
• Monitor currency levels, replenish funds, provide support to cash registers for loans and drops, maintain list of users, train new users and troubleshoot with tech line when errors arise 
• Maintain accurate balancing of external vault, including change orders and other secured items
• Assist customers by taking payments at store window or over the phone, providing invoice copies and reconciling accounts
• Accept and posts payments accurately to accounts 
• Reviews account status and history to determine if credit held orders will be approved or declined.  Contact customers for payment follow up. 
• Contacts customers for unauthorized purchaser approvals
• Assist new account customers in determining best type of account to open and processing paperwork in a timely manner
• Disburses all store location mail, both inter office and external 
• Fields a high volume of phone calls
• Receives, stores and distributes all store office supplies; maintains inventory by checking shelves and reordering standard items as required
• Store contact for printer/toner program 
• Maintains return and delivery vouchers
• Maintains store Team Member locker assignments
• Regular and predictable attendance
• Assists with related special projects, as