Associate Director, Office of Student Success and Academic Support

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

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The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Associate Director, Office of Student Success and Academic Support

Job Profile Title

Associate Director C, Student Services

Job Description Summary

The Associate Director in the Office of Student Services (OSS) at Penn GSE plays a critical role in enhancing the overall student experience by providing targeted support, developing strategic initiatives, and fostering collaboration across the school and university. This position is responsible for overseeing the Writing Commons Program, offering direct support to Executive Program students, and identifying areas for improvement in the student experience through data analysis and assessment.

Additionally, the Associate Director provides individualized support to students facing academic and personal challenges, working closely with OSS Case Managers, Academic Affairs, and other school partners to implement proactive solutions. The role also contributes to school-wide student success initiatives, including orientation, graduation, and international student integration efforts. Reporting to the Senior Director of OSS, the Associate Director ensures that Penn GSE students receive the necessary support and resources to thrive academically and personally.

Some pre-determined nights & weekends will be required.

Job Description

Responsibilities

• Oversee operations and provide direct support for the Writing Commons Program including supervision of Graduate Fellows. Collaborate with school and university-wide partners, especially academic programs, university writing support centers, and accommodation supports. Manage budgetary needs of the Writing Commons initiatives.

• Serve as primary OSS support for Executive Program students.  Work directly with GSE Executive Programs to understand the various issues their students face and collaborate with program, school, and university-level partners to address system