Custodial Account Manager

The Custodial Account Supervisor oversees the activities within the assigned operational services work team, ensuring productivity levels and customer service requirements are being met and that employees are complying with all safety, quality, and compliance standards established by the company, by clients, and by regulatory author.   Shift: Flexible 7am to 4pm Monday-Friday - Union Experience preferred  

Benefit Information:

2025 Benefits

ABM Employee Benefits | Staff & Management

 

Responsibilities of position:

Supervise the daily activities of operations team members.
Set priorities for the team to ensure completion of tasks.
Effectively recruit, manage, and lead a team with focus on maintaining the functionality and safety of operations.
Participate in monitoring and developing team member performance, including evaluations, training, and recognition.
Ensure work assignments and schedules meet department, facility, and contractual needs.
Respond to client inquiries, requests, and concerns.
Utilize company policies and guidelines to solve work problems.
Ensure department training programs and recertification programs are being conducted within appropriate timeframes.
Meet with clients to ensure needs and expectations are being met.
Implement and manage quality control monitoring and safety programs; maintain a safe work environment.
Achieve operational performance and functional service activities. 
Provide technical guidance and interpret policies and procedures to assist employees in performing functional tasks.  
Monitor and maintain appropriate staffing levels and daily schedules.
Education:

 

Bachelor’s degree or equivalent experience preferred but not required
 

Experience/Requirements:

1 to 3+ years of experience.
Ability to adjust work schedule as needed to support the operation. 
Ability to effectively lead a staff of direct reports.
Ability to effectively communicate and to read and interpret documents including safety rules, operating and procedural manuals, and handbooks.
Basic understanding of computer programs, including Microsoft Office.
Ability to work in a fast pace work environment.
Ability to resolve issues under tight timeframes and pressure.
Ability to prioritize assignments and projects and to multi-task within restricted time constraints.
Excellent team building and planning skills.
Strong interpersonal skills; ability to develop productive business relationships, and ability to influence and educate employees.

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information,  visit www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law.  ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606.  We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
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