Family Justice Center Intake Specialist
Buncombe County GovernmentAbout the role
The Family Justice Center is hiring for an Intake Specialist. This position provides trauma informed, integrated intake services for survivors accessing services at the Family Justice Center. The Intake Specialist position explains the available services from the multiple partner agencies, reviews confidentiality policies, coordinates initial service provision, escorts clients through the Center and into secure areas, and answers general questions.
Buncombe County Government's Family Justice Center (FJC) is a safe place where victims of domestic violence, sexual assault and elder abuse can come for help. At the Buncombe County Family Justice Center survivors can access many different services in one location and begin their journey towards hope, healing and safety. Read more about it here: buncombecounty.org/governing/depts/justice-services/programs-services/family-justice-center.aspx
This full-time position receives all Buncombe County benefits, including LGERS pension, health insurance, and an 8% contribution to their 401(k) after a 6-month waiting period.
Purpose of the position:
The purpose of this position is to greet, and intake individuals seeking services at the Family Justice Center, assess their eligibility, identify their needs and connect individuals to services.
Additional Training and Experience: English/Spanish bi-lingual speakers preferred.
Minimum Education, Training and/or Experience (required at time of hire): Bachelors degree in human services, social work, sociology, criminal justice, or related field or; a High School diploma or GED, and three (3) years of related human services, social work, sociology, criminal justice, or related experience; or an equivalent combination of education and experience.
License or Certification Required by Statute or Regulation: Certified Substance Abuse Counselor, Peer Support Specialist, or qualified mental health and/or substance abuse professional preferred.
Essential Functions of the Position:
Process eligible cases through the system in an organized and timely manner.
Ensure accurate and timely documentation of participant information to ensure quality assurance and outcomes of programs being offered.
Maintain relationships with partner agencies and community referrals.
Ensure processes used in assigned program comply with approved program goals.
Perform other related duties as assigned.
Knowledge, Skills, Abilities:
Knowledge of principles, practices, procedures and philosophies of public administration, health and behavioral health systems, community-based services.
Knowledge of ethical guidelines applicable to the position as outlined by professional standards, federal, state and local laws or ordinances.
Knowledge of the principles and practices of case management; interviewing methods and techniques; and experience in data entry in a web-based data system.
Skilled in solving problems analytically; maintaining accurate records, files and reports; coordinating multiple tasks simultaneously; communicating effectively both orally and in writing.
Interpersonal skills as applied to interaction with coworkers, supervisor, the general public, communicating with people in crisis., etc. sufficient to exchange or convey information and to receive work direction.
In order to uphold internal pay parity and equity, salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.
Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions,
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