BellPerson InterContinental Washington DC The Wharf

 

About the hotel

A luxurious hotel destination at The Wharf on D.C.’s Waterfront, the InterContinental Washington D.C. – The Wharf in the reimagined Wharf neighborhood brings sophistication to its contemporary style. Perfectly placed on the beautiful Potomac River, InterContinental Washington D.C. – The Wharf enjoys the most incredible waterfront views of D.C. Steps away from America’s political epicenter, the hotel embraces guests with an exquisitely curated resort destination that reignites the river’s edge and a captivating sanctuary in the center of The Wharf neighborhood, paying homage to the maritime and industrial-working heritage of its setting.  Featuring a relaxing seasonal rooftop pool with striking Potomac River views and the indulging full-service spa, The Spa at The Wharf, modern luxury, culture, and a rich history combine in the Wharf neighborhood to create a perfect atmosphere for guests and locals alike.

 

About the Bellperson position

As a Bellperson, you will assist incoming and outgoing guests in transporting luggage to and from guest rooms.

A little taste of your day-to-day

• Promptly and safely transport luggage to and from guest rooms.  May secure, tag and store luggage at guest’s request.
• Ensure all claim checks are matched with luggage tag on the item being retrieved.
• Inform the Front Desk Manger or Manger on Duty and Security immediately of lost items.
• Deliver checked items to departing guests in the absence of a door or bell attendant.
• Maintain luggage and baggage storage room in a neat and orderly manner.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities. 
• Respond appropriately to guest complaints.  Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. 
• Promote team work and quality service through daily communications and coordination with other departments. 
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform duties which may include but are not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
• Perform other duties as assigned

Qualifications and Requirements:

High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English.  Other languages preferred.

            This job requires ability to perform the following:

• Carrying, pushing, or lifting items weighing up to 100 pounds
• Moving about the public areas
• Handling objects such as luggage
• Bending, stooping, kneeling

            Other:

• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc. 
• May be required to work nights, weekends, and/or holidays.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

The hourly pay rate for this role is $16.00. This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. 

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

You can apply for this role through th