Service Sales Manager

Kodak Alaris is a global technology company that’s delivering future value through customer solutions. Our advanced, patented intellectual property combines breakthrough technologies, digital transformation, and human know-how to unlock the power of images and information. We make businesses run faster, governments run smarter and provide consumers innovative solutions to preserve and enjoy their most cherished memories. Our future is powered by our employees’ creativity. Expect a lot from Kodak Alaris and know that we expect a lot of ourselves and the performance of the company.

The Alaris division of Kodak Alaris is a leading provider of information capture solutions that simplify business processes. We exist to help the world make sense of information with smart, connected solutions powered by decades of image science innovation. Our award-winning range of scanners, software and services are available worldwide, and through our network of channel partners.


Position Summary
The role will involve promoting Kodak Alaris’ service offerings, and delivering service sales revenue targets, through the renewal of contracts and end of warranty activity. You will be responsible for managing key accounts and building strong relationships with customers. You will also be maintaining high levels of communication between account managers, contract administration and service support to develop service revenue.

Key Responsibilities
• Managing and developing relationships with customers, maintaining key accounts, contracts renewal and end of warranty activity to drive growth.
• Prepare and deliver executive-level internal and external presentations, and proposals
• Prepare and deliver service contracts, RFQ, tender documents
• Prepare customer service performance measures on demand
• Ensure awareness of KA’s Service Value Proposition and be able to articulate how it adds value to the client’s offering or business.
• Preparing renewal quotes and negotiating prices with customers.
• Meeting set targets for renewals and margins.
• Working collaboratively with sales, support and services.
• Occasional travel to meet with current clients
• Effectively implement Kodak Alaris Sales Plans to enter in new industry market segments and/or to introduce new products/Professional services through/with current or newly developed channels.
• Identify new potential markets to meet the business plan.
• Support partners in resolving and preventing Customer issues and Complaints & in identifying & implements preventive steps so that such issues do not recur (MBR and QBR execution)

Qualifications & Experience
• Bachelor’s Degree or equivalent work experience. Bachelor’s Degree preferred
• At least 7 years’ experience in an end-user facing role, selling service solutions
• Able to demonstrate a successful track record to follow the Service sales activity
• Ability to manage the end-to-end sales cycle from initial cold-call through to contract signature
• Ability to persuade and influence others, create, compose, and edit written materials.
• Excellent communication and negotiation skills
• Pro-active, enthusiastic and commercially minded
• Must be well-presented and a confident communicator at all levels
• Quick learner, keen to develop knowledge about document scanners, software, support and services.
• A team player that owns, thrives and manages the renewals process in collaboration with the contract’s admin team.
• Ability to develop long standing relationships with clients that positively influence the ongoing renewal process.
• Performance / results oriented and able to take initiative i.e. proactive, self-driven and able to standalone.
• Strong negotiation and selling skills with the ability to consult with customers on our offerings.


Compensation: $80,000 - $95,000 based on experience, plus commission


Position not eligible for Visa Sponsorship.


Kodak Alaris is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

As a member of the Kodak Alaris team you will be eligible to participate in our flexible benefits program which include paid flexible time off, health, dental and vision coverage, paid sick leave, paid parental leave, 401(k) plan with company match, short-term and long term disability coverage and life insurance.