PATIENT SERVICE REPRESENTATIVE- PRN (As Needed)

WHO WE ARE:

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region.  Our mission is to improve the health and well-being of our patients and our team members.

PRIMARY RESPONSIBILITIES:

• Review demographics, insurance, and provider information, and update records accordingly.
• Instruct new patients to complete all required paperwork and create new accounts in the computer system.
• Obtain a copy of the patient’s insurance card and driver's license.
• Update the electronic medical record system (EMR) and take patients’ photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule/Reschedule patient appointments.
• Collect payment and notate on the patient encounter form.
• Route telephone calls and record/deliver messages accordingly.

REQUIREMENTS:

High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.

EXPERIENCE:

Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.

WHAT WE OFFER:

State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our PRN members including:

• Employee Stock Ownership Plan
• 401(k) Company Contributions
• An array of team member perks and discounts
• And more!