Customer Success Manager

Customer Success Manager
 

Do you have analytical skills with a deep aptitude to learn new technology?
 

Have a natural ability to engage, influence and build relationships with stakeholders?
 

About our Team
 

Elsevier serves numerous healthcare professionals including Nurses, Physicians, Pharmacists, Payers, and Health Executives. Working to integrate evidence-based content into the care process and help improve patient outcomes. Our solutions focus on clinical practice, patient engagement, drug information, reference & decision support, and health analytics.
 

About the Role
 

You'll be a key member of the Pharma Sales and Marketing Team. In a client-facing position, working closely with sales, AdOps, production, editorial, operations, and external vendors. Ensuring all components of strategic campaigns are delivered on time and above client expectations. Managing the communication between client as it relates to the delivery of their campaign from sale through reporting and renewals.
 

Responsibilities
 

• Serving as an SME for existing and new products in the pharma portfolio.
• Supporting account teams on strategic commercial sales from pre-sale conception through successful implementation and delivery.
• Managing client relationships as it relates to the delivery of their custom campaigns and reviewing all components of new campaigns. Ensuring that all campaign expectations, roles, and responsibilities are clearly communicated across the delivery team.
• Working with clients and AdOps. Ensuring that all digital ad tags and creatives are promptly and accurately implemented throughout the campaign.
• Liaising with production, editorial, operations, and external vendors to ensure the timely delivery of all components of strategic campaigns.
• Optimizing campaign delivery and marketing tactics with AdOps and Marketing.
• Developing monthly client reports and insights for all strategic campaigns.
• Advising account teams and clients on evolving pharma solutions and communicate feedback and requests to product team and management.

Requirements
 

• Have a breadth of experience in a complex corporate business environment in a sales organization.
• Have exceptional organizational and project management skills with great attention to detail.
• Display solid analytical skills with a deep aptitude to learn new technology.
• Display excellent written, verbal and presentation skills including communicating complex technical content to a range of audiences.
• Able to understand technical product development process, and the editorial content development process.
• Enjoy collaborating with teams in a global-matrix environment.
• Have a natural ability to engage, influence and build relationships with stakeholders and teams across the business.
• Be a Self-starter, are resourceful, and a positive can-do attitude are a must.

Work in a way that works for you
 

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
 

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you
 

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
 

About the Business
 

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contribu