The North Face: Assistant Manager - South Coast Plaza

At The North Face we dare to lead the world forward through Exploration. We were born to Explore, Disrupt and to Lead. We were born to Love Wild Places and to Spark Curiosity. We believe that exploration is a mindset - both on the mountain and off the mountain - and it infuses everything we do. As a community of explorers, we stay curious about new ideas, places, and people. 

So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side-by-side with a team of adventure-loving people, The North Face just may be the place for you.  

To learn more about our values and our culture, visit The North Face Careers or www.thenorthface.com.  

Assistant Store Manager 

What will you do? 

A day in the life of a Assistant Store Manager at The North Face looks a little like this. 

As the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates to deliver consistent, best-in-class customer experience that reflects our brand values and purpose. You will partner closely with the Store Manager to drive profitability by ensuring excellence in customer engagement, merchandising, operations, and community connection. In the Store Manager’s absence, you will assume full responsibility for the store. This role is ideal for someone passionate about leadership, team development, and creating an inclusive, high-performing retail environment.​ Let’s break down that day-in-the-life a bit more.  

• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achieving individual goals.​ 

• Lead and coach the team to exceed individual and store productivity goals.​ 

• Model exceptional customer service and selling behaviors to inspire the team and create authentic brand experiences.​ 

• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.​ 

• Support the Store Manager in recruiting, hiring, and onboarding with high-caliber talent.​ 

• Provide ongoing training, feedback, and development to team members.​ 

• Ensure compliance with all company policies, procedures, and operational standards.​ 

• Partner with the Store Manager to manage expenses, control shrink, and drive profitability.​ 

• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.​ 

• Foster a culture of accountability, creativity, and continuous improvement.​ 

• Promote a respectful, inclusive environment that values diverse backgrounds and perspectives.​ 

• Support inventory management through accurate shipping, receiving, and stockroom practices. 

What do you need to succeed? 

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