Rental Retail Store Manager - Four Mountain Sports

Company Description

With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.  

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram, Facebook, and X.  

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Job Description

The Rental Retail Store Manager leads all aspects of daily rental and retail operations, ensuring every guest receives a high-quality, personalized experience. This role champions a service-driven culture by guiding and supporting a high-performing team, driving sales, and maintaining a clean, organized, and guest-ready environment. With a focus on both financial performance and operational excellence, the Store Manager fosters a welcoming, energized atmosphere where team members thrive and guests feel genuinely valued. This position reports to the Rental Retail General Manager. 

• The budgeted salary range for this position is $64,719 to $77,663. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.
• Applications for this position will be accepted until September 11, 2025. 

Essential Job Functions 

• Coach and support staff to recommend the right gear, apparel, and accessories based on each guest’s ability level, interests, and needs 
• Maintain a well-stocked, well-sized rental fleet and retail inventory to meet daily operational and guest demand 
• Manage product flow by ordering from the warehouse, coordinating with other stores, and sourcing substitutions when needed 
• Oversee merchandising standards by ensuring product is fronted, restocked, and displayed in alignment with visual guidelines 
• Ensure accurate and efficient use of all rental and retail point-of-sale systems 
• Lead proper handling of liability issues by overseeing documentation, product testing, and coordination with the legal department 
• Resolve guest concerns or product returns promptly and professionally to uphold service standards and promote return business 
• Enforce loss prevention policies and monitor for inventory and cash handling accuracy 
• Oversee employee scheduling, task assignments, and on-the-floor supervision to ensure a productive and guest-focused team environment 
• Manage payroll and timekeeping to ensure accurate pay and compliance with labor guidelines 
• Lead hiring, onboarding, performance reviews, and documentation of employee performance or disciplinary actions 
• Other duties as assigned 

Qualifications

Education & Experience Requirements 

• High school diploma or equivalent required; bachelor’s degree preferred 
• Minimum 2 years of experience in rental or retail operations required, with preference for winter sports or outdoor recreation settings 
• Proven track record of successfully managing teams and driving sales in a fast-paced retail or rental environment preferred  

Knowledge, Skills & Abilities 

• Certified or willing to become certified in ski binding torque testing and DIN settings 
• Proficient with Microsoft Office Suite, point-of-sale (POS) systems, and other relevant retail and rental software 
• Strong knowledge of industry trends and best practices, with the ability to apply them within the company context 
• Thorough understanding of company policies, procedures, and internal workflows 
• Skilled in employee management including performance evaluations, conflict resolution, and team motivation 
• Excellent verbal and written communication skills in English; additional languages a plus 
• Proven ability to lead, provide clear direction, and inspire team members to achieve g