Banquet Supervisor - Wilmington Convention Center

POSITION:              Food and Beverage Banquet Supervisor               

DEPARTMENT:      Food and Beverage

REPORTS TO:        Food and Beverage Manager

FLSA STATUS:       Full-Time / Hourly / Non-Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE: Under the direction of the Food & Beverage Manager, the Banquet Supervisor is responsible for overseeing the day-to-day operations of food service events during assigned shifts. Leads and directs Banquet Servers (both part-time regular and temporary staff), greets guests in a courteous and service-oriented manner and follows established guest relations policies. Assists the Food & Beverage Manager in planning, scheduling, and monitoring services in support of scheduled events.

Essential Duties and Responsibilities

Pre-Event Duties

• In conjunction with the Food & Beverage Manager, assist in the development of pre-event plans regarding service arrangements, required staffing levels, section assignments, side work and equipment requirements.
• Consult with the Executive Chef to review Banquet Event Orders for menu, delivery timing and any special requests.
• Assist in the delivery of pre-function meetings for the briefing of event details with staff. Inspect uniforms, review menus and event itineraries.
• Oversee event set-ups according to client specifications, assisting Servers as needed.
• Inspect function space to ensure cleanliness, organization and ambiance.

Event Service Duties

• Manage guest and employee concerns and complaints. Resolve problems within the scope of authority.
• Observe product served to ensure it is correctly garnished and arranged.
• Take orders, expedite products, make deliveries and serve guests, as needed, to ensure that quality service is maintained.

Post-Event Duties

• Maintain Consumption Sheets for each event in support of the Food & Beverage Manager.

• Ensure that all closing duties are completed before staff sign out. Complete all paperwork in accordance with departmental standards.
• Provide feedback on staff performance to Food & Beverage Manager. Report disciplinary issues and participate in the counseling of employees.

Other Duties

• Notify Food & Beverage Manager of all pertinent information and irregularities occurring during assigned shifts.
• Maintain excellent working relationships with other facility staff, such as the Executive Chef/kitchen staff, operations crews, catering sales team and housekeeping.
• Perform the responsibilities of both a Server and Bartender, as defined by staffing requirements.
• Document and notify the Food & Beverage Manager when product supplies are low, such as coffee, creamers, lemons, etc.
• Assist in Food & Beverage inventory counts and controls. Develop inventory staffing schedules and assign appropriate duties.
• Organize, clean and maintain Food & Beverage equipment before, during and after each event. Ensure equipment storerooms are clean, organized and secure.
• Initiate and follow all designated opening and closing procedures to ensure Food & Beverage areas are secure and energy efficient.
• Assist in the development of standard operating procedures and the training of staff.
• Participate in facility event planning meetings to ensure appropriate representation of the Food & Beverage Department.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.

SUPERVISORY RESPONSIBILITIES    

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