Manager, IT CRM

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. 

Position Summary:

We are seeking a highly experienced and strategic Manager, IT CRM to lead the strategic and operational management of our Salesforce CRM platform, while spearheading the transition to a next-generation CRM solution. This role requires deep knowledge of CRM ecosystems, strong leadership skills, and the ability to drive transformation initiatives that align with business goals and exceptional leadership skills to guide a team through significant technological change.

Essential Functions:

• Serve as the primary  IT owner and subject matter expert for the Salesforce CRM platform.

• Extensive knowledge in integrating to other platforms like Twilio, PowerBI/Tableau,Snowflake/GoogleBigQuery.  

• Develop the roadmap for the transition from Salesforce to a new CRM platform, ensuring minimal disruption and high business value.

• Oversee the ongoing operation, support, and enhancement of the existing Salesforce environment.

• Act as the primary liaison between IT and key business units regarding CRM capabilities and transformation updates

• Strategic Planning & Execution: Lead the end-to-end planning, selection, design, and implementation of a new CRM platform, working closely with business stakeholders.

• Discovery & Requirements Gathering: Conduct thorough assessments of current and future business needs to define comprehensive requirements for the new CRM.

• Vendor Evaluation & Selection: Lead the evaluation and selection process for the new CRM platform, including RFP development, vendor demonstrations, and detailed analysis.

• Project Management: Develop and manage detailed project plans, timelines, budgets, and resource allocation for the CRM migration project.

• Change Management: Develop and execute a robust change management strategy to ensure smooth adoption of the new CRM platform across the organization, including communication, training, and support.

• Data Migration Strategy: Define and oversee the data migration strategy from Salesforce to the new CRM, ensuring data accuracy, integrity, and minimal disruption.

• Integration Architecture: Design and manage the integration architecture between the new CRM and other critical business systems.

• Risk Management: Identify potential risks and challenges associated with the CRM transformation and develop mitigation strategies.

• Post-Implementation Support: Ensure a seamless transition to the new platform's operational support model and continuous improvement.

• Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.

• Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role

• Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

Qualifications:

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field (Master’s preferred).

• 5-9 years of IT experience, including 5+ years in CRM systems leadership (preferably Salesforce).

• Proven track record of successfully leading and delivering large-scale IT projects, particularly CRM implementations or migrations.

• Experience with other major CRM platforms (e.g., Microsoft Dynamics 365 CRM, ZOHO CRM) is a significant plus.

• Demonstrated ability to manage complex integrations between CRM and other enterprise systems.

• Strong understanding of CRM best practices pertaining to Patient, Surgeon Information.

• Excellent leadership, communication, and stakeholder engagement skills.

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