Medical Office Specialist, Home Care Services

Job Description

JOB SUMMARY

Responsible for daily operations of front office functions including but not limited to: training and orienting new staff, meeting and greeting patients, registration, scheduling of appointments, insurance verification, entering patient charges, collection of payments, screens and directs telephone calls. Serves as a resource person for Electronic Health Record and Practice Management systems. Assists in the delivery of timely, accurate, and quality healthcare.

Job Requirements

JOB REQUIREMENTS

Minimum Education

• High School Diploma or equivalent is required.
• Associate or Bachelors degree in business or related field is preferred.

Minimum Work Experience

• Previous healthcare or Physician Practice experience preferred.

Required Skills

• Excellent customer skills.
• Computer skills as well as the ability to type with accurate spelling, grammar and punctuation are required.
• Familiarization and use of Medical Terminology will be a part of everyday tasks.
• Having the ability to speak clearly and concisely with patients and providers is crucial.
• Must be able to perform duties and maintain personal conduct, attitude and appearance that conform to policies and procedures of the facility.
• Skills in establishing and maintaining effective and professional relationships with patients, medical staff, clerical staff and the public will be essential.

FUNCTIONAL DEMANDS

Physical Requirements

Sitting - =>32%

Walking - 16-31%

Standing - 1-15%

Bending/Squatting - 1-15%

Climbing/Kneeling - 1-15%

Twisting - 1-15%

OSHA Category

Minimal potential for direct exposures.

Visual and Hearing Requirements

Must be able to see with corrective eyewear.

Must be able to hear clearly with assistance.

Other Physical/Environmental Demands

Lifting - 0-50lbs, 50lbs or more with assistance

Carrying - 0-50lbs, 50lbs or more with assistance

Pulling - up to 100lbs

Pushing - up to 100lbs

LEADERSHIP CAPABILITIES

Mission, Service, and Values

Supports the hospital Mission, Service and Values.

ESSENTIAL FUNCTIONS

Essential Functions

1. Accurately obtains and enters patient information into database, including the performance of insurance verification and verification of patient demographics
2. Professionally administers all incoming calls.
3. Greets guests and patients in a professional, friendly, hospitable manner.
4. Ability to work independently on assigned tasks as well as accept direction on given assignments. Able to work with minimum supervision.
5. Demonstrates knowledge of Electronic Medical Record and Practice Management Systems. Trains and serves as a resource person to Patient Access team members
6. Excellent verbal and written communication skills. Demonstrates exceptional interpersonal communication skills.
7. Floats to other areas as requested and responds to assignment with a positive attitude.
8. Demonstrates Leadership Ability
9. Enters charges, payments and balances day end. Collects co-pays and payment on accounts from patients
10. Demonstrates strong organizational skills.

ORGANIZATIONAL EXPECTATIONS

T.J Pledge

I Will Show Compassion

-see all patients, family members, coworkers, physicians, and anyone else at T.J. as my customer.

-recognize that each and every interaction I have at T.J. Regional Health matters

-show kindness and compassion towards my customers at all times

-be sensitive to the personal and private needs of every customer

I Will Cooperate With Others

-maintain zero tolerance for abusive behavior

-listen and be willing to accept fault when I make a mistake

-never underestimate the power of an apology

-refrain from blame and judgment

-bring a sense of calm to stressful situations

I Will Collaborate With Others

-value myself and every coworker as an equal part of one GREAT team working together

-treat others in a way that I would like to be treated

-participate only in conversations that are courteous, respectful, and reflect positively on my teammates and T.J. Regional Health

-foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults

-speak honestly, seek truth, and act with integrity towards my teammates

-value the uniqueness and expertise that each team member contributes