Mission Critical Operations Department 

Mission Critical Operations (MCO) is responsible for the safe, secure, and uninterrupted operation of Vantage’s North America data center portfolio. The organization spans Site Operations, Field Engineering (including Reliability Engineering and Automation Controls), Physical Security, and Business Operations. 

MCO operates in highly interdependent, always-on environments where availability, safety, speed of execution, and decision-making under pressure are critical to customer trust and business continuity. 

Position Overview 

The Senior Vice President, Mission Critical Operations is the senior executive accountable for the safe, secure, and reliable operation of Vantage’s North America data center portfolio. This leader owns the day-to-day operating system across Site Operations, Field Engineering, Physical Security, and Business Operations, with direct accountability for availability, customer commitments, operational performance, and execution at scale. 

This is a large, field-based organization spanning approximately 400–600 employees across multiple campuses, regions, and disciplines. The SVP is responsible for scaling the leadership structure, operating cadence, and accountability model required to support a rapidly growing portfolio with consistency and discipline. 

A core expectation of this role is to continuously raise the standard of operations across the portfolio—strengthening consistency, sharpening execution, and improving performance over time. This leader will set that standard and bring the organization along, building alignment and ownership across teams, functions, and sites. 

This role requires a strong people leader who can build and develop a multi-layer leadership team while setting a clear standard for performance and accountability. The successful candidate will be credible in the field, effective with customers, and capable of operating at the executive level in a high-consequence, fast-scaling environment. 

This position can be based in Denver, Colorado; Sterling, Virginia; Goodyear, Arizona; San Jose, California; or San Antonio, Texas.

Essential Job Functions 

• Own 24x7 operating performance across the North America portfolio, including safety, security, availability, customer commitments, and escalation discipline. 

• Lead Site Operations, Field Engineering, Physical Security, and Business Operations as one integrated operating organization. 

• Establish and inspect the operating cadence, KPIs, SLAs, operational reviews, and escalation mechanisms required to manage performance, risk, and reliability across the fleet. 

• Drive availability and reliability outcomes through disciplined execution, risk management, and continuous improvement. 

• Continuously elevate the standard of operations by reinforcing clear expectations, identifying gaps, and driving consistency in execution across all sites and teams. 

• Build shared ownership for performance across the organization, ensuring leaders at every level understand expectations and are accountable for outcomes. 

• Lead incident response and executive escalation for critical operational events, ensuring clear decision-making, communication, recovery, and follow-through. 

• Serve as the executive point of accountability for customer-facing performance and critical operational escalations. 

• Build and scale a distributed operational organization of approximately 400–600 employees across multiple regions and campuses. 

• Develop and strengthen a multi-layer leadership structure, including VP, Director, and Manager levels, with clear succession depth. 

• Set a high bar for people leadership, driving accountability, capability building, and performance management across all le