Field Support Technician, Law Enforcement

Description

ABOUT THE POSITION

Meet the Smart Safety Company

At Safe Fleet our name says it all. We make fleet vehicles – and everyone in and around them – safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the world’s biggest fleet safety problems.

Our core value is safety. Without safety first, efficiency and productivity are not possible. This is true for our products, our culture, and our relationship with our community. Our vision is to reduce preventable deaths and injuries in and around fleet vehicles with a goal of ZERO accidents.

We are re-defining what safety means for fleets of every type – from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans.

Whether you work in our Charlotte plant to build life-saving stop arms for school buses, or design advanced camera vision products in our Vancouver office, forge valves and high-quality nozzles to fight fires, or dream up new ways to protect fleet operators in our Corporate HQ in Kansas City, you’ll contribute to our goal to keep everyone safe.

We are a fast-growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada and the US. We’re looking for motivated self-starters with innovative thinking to join our team and help us achieve our growth and performance goals. Sound like you?

The Field Support Technician's primary role is to provide exceptional frontline assistance and technical support to our customers, particularly to a state agency that utilizes our advanced technology products. Your responsibilities will not only uphold our stellar reputation but also strengthen our customer relationships and ensure vital feedback flows back into our development process.

Essential Duties & Responsibilities:

• Maintain professional and friendly relationships with customers.
• Troubleshoot, diagnose, and repair issues with in-vehicle camera systems, body-worn cameras, and related software and hardware solutions.
• Conduct hands-on repairs such as battery replacements in body-worn cameras and maintenance on in-car video systems.
• Train customer end-users on the operation of video recording equipment and management software.
• Guide customer IT staff through complex troubleshooting, system operations, and maintenance procedures.
• Install in-car/body-worn camera computing equipment, IP networks, and Microsoft-based workstations and servers.
• Collaborate with the engineering team to test new technologies and troubleshoot issues, particularly those related to system integration with cloud solutions.
• Manage technical support inquiries, process RMA tickets, and ensure effective resolution of customer issues.
• Create and disseminate technical documentation and facilitate knowledge transfer across departments.
• Travel throughout the state of California.

EDUCATION AND/OR EXPERIENCE

• Associate's degree in Electronics Engineering, IT, or a related field. Prior job experience may be considered.
• Minimum of 2 years of experience in technical support with a strong focus on hardware troubleshooting and repair.
• Proficiency in Windows Server environments and basic Linux operations.
• Experience with troubleshooting complex systems, including connectivity and integration issues with cloud solutions.
• Knowledge of wireless technologies and networking fundamentals.
• Ability to perform physical tasks including bending, climbing, reaching, and lifting up to 40 lbs, sometimes within confined spaces like vehicle interiors.
• Familiarity with 12V automotive electronics.
• Excellent communication skills to effectively interact with customers and internal teams.
• Valid driver’s license required.

At Safefleet, We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our core values of integrity, innovation, teamwork, customer focus, and safety guide our efforts to provide a workplace where all employees can thrive and reach their full potential.

Requirements

None