VP, Product Manager - Enterprise Consumer & Partner Identifiers

Job Description:

Role Summary/Purpose:

This role sits within the Enterprise Consumer and Partner Data Solutions Team - a high-impact, high-visibility Center of Excellence within Synchrony’s Chief Data Office (CDO) organization.

The VP, Product Manager will be a point of contact for Enterprise Consumer & Partner Identifiers (Enterprise ID’s), driving scalable data solutions that power analytical and operational workflows across Synchrony. This role supports end-to-end lifecycle management and new capability development for Enterprise ID, adoption of Enterprise ID across the consumer/partner lifecycle, and analytics, monitoring and self-servicing tools to drive usage and continuous improvement.

In addition, this role facilitates Agile Program Increment planning, working cross-functionally with Product Managers and Business Owners to understand organizational objectives, ensuring that the outcomes are clear, and that applicable Agile Release Trains (ARTs) are aligned.

This role balances strong data product leadership, technical know-how, business, and consultative skills. The ideal candidate will successfully build and manage relationships across various stakeholders and provide regular status updates on the assigned programs/projects.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Lead the coordination and end-to end data product lifecycle and new solutions development for Enterprise ID

• Engage with business stakeholders on a regular basis to set goals for data solutions that align to overarching business goals. Ensure goals and KPIs are measured, monitored, and met.

• Maintain Enterprise ID vision, roadmap, and end-to-end lifecycle based on business value and strategic priorities/KPIs. Effectively communicate vision and roadmap to key stakeholders

• Develop and oversee development plans, including gaining buy in from key stakeholders, securing resources, identifying and removing roadblocks, serving as escalation point for all issues that might arise

• Assist in initiating new work through Synchrony’s standard Agile process

• Facilitate the tracking and prioritization of data curation work throughout their product lifecycles

• Define releases and program increments working closely with agile partners

• Test, validate, sign off data solutions

• Build and deliver Enterprise ID communications and recurrent updates to cross-functional stakeholders

• Drive Enterprise ID adoption across analytical and operational workflows, through partnerships with SYF business process owners, data product stewardship, analytics, and advisory

• Continuously improve data product quality through recurrent inputs and outputs quality reviews, self-service tools, and partnerships with data stewards

• Ensure Enterprise ID’s adherence of all legal, compliance corporate governance and risk management policies

• Ensure data product materials and documentation are updated and comply with governance and data product management requirements.

• Track and report status updates on all projects and programs on a regular basis.

• Anticipate, escalate and resolve program/project related issues, impediments and risks

• Facilitate discussions w/ other technology teams when there are dependencies on other areas (i.e. Security, Infrastructure, Digital, Credit, etc.)

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree, or in lieu of degree, GED/high school diploma and 9+ years of relevant work experience to include:

• A minimum of 7+ years of functional work experience to include:

  • 5+ years in consulting or business facing role that requires leveraging data and analytics to drive strategy and business outcomes

  • 4+ years of experience working with data and running queries using SQL to leverage internal and external data sources for proof of concept (POC) or new use case developments

  • 3+ years of experience managing projects

• Experience leading large-scale programs, in agile or waterfall methodologies

Desired Characteristics:

• Broad understanding of banking, credit card, payment sol