Senior Technical Program Manager

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

In This Role

In this role, you will lead cross-functional technical programs focused on infrastructure telemetry health, device monitoring, and operational excellence across a global datacenter footprint. You will partner closely with engineering, operations, and platform teams to ensure critical infrastructure systems are properly monitored, data quality is maintained, and incidents are detected and resolved efficiently. This role is ideal for a seasoned Technical Program Manager with deep experience in datacenter environments, telemetry systems, and data-driven operational improvement.

Responsibilities

• Lead the design, development, and rollout of dashboards and monitoring tools to assess infrastructure and telemetry health across global facilities

• Manage programs that detect, alert, and remediate anomalies in utility and infrastructure data (e.g., power and water usage discrepancies)

• Drive continuous improvement of device onboarding processes to ensure new infrastructure components are fully integrated into monitoring systems

• Oversee incident management workflows, including triage, root cause analysis, corrective actions, and resolution tracking

• Partner with engineering, operations, and external teams to define and refine alerting logic for outages, performance degradation, and data quality issues

• Identify gaps in monitoring coverage and lead initiatives to improve observability, reliability, and data accuracy

• Maintain and evolve the team’s operational framework, including backlog management, sprint planning, and delivery tracking

• Develop and maintain internal documentation such as playbooks, workflows, and engagement models to support cross-functional execution

• Facilitate stakeholder communications, workshops, and program reviews to drive alignment, transparency, and accountability

Qualifications (Required)

• 7+ years of experience in technical program management within complex, cross-functional environments

• 5+ years of hands-on experience with infrastructure monitoring and telemetry systems in datacenter or large-scale infrastructure environments

• Strong understanding of telemetry pipelines, health metrics, dashboards, and alerting frameworks

• Experience managing incident detection and response workflows, including data analysis, root cause investigation, and corrective actions

• Proven ability to lead multi-stakeholder programs from planning through execution using agile methodologies

• Proficiency with backlog management and delivery tools such as Jira, Azure DevOps, or similar platforms

• Experience with data visualization and reporting tools (e.g., Power BI, Tableau, or equivalent)