Associate Director, Care Navigation

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

Reporting to the Senior Director of Care Navigation, the Associate Director will join the senior leadership team of Care Navigation to form a team that facilitates and sets the standard for clinical and operational excellence.

What you’ll be doing:

• Supervise and mentor clinical managers in their leadership of CN teams to drive clinical quality and productivity in Care Navigation.
• Drive on KPI performance across the team of CNs and managers.  Identify opportunities to improve workflows, procedures and use of clinical interventions to improve KPIs and clinical outcomes for members.
• Monitor team performance and coach managers on improving CN delivery of clinical support and adherence to protocols.
• Effectively support managers and CNs with clinical escalations through consultation and skill development.  
• Support professional development of team members.
• Partner effectively and collaboratively with cross-functional partners (Product, Care Support, Billing, Provider Operations, Employer Services) to improve processes and improve the member and Care Navigator experience.
• Partner with Clinical Partnerships team to represent Care Navigation, respond to customer requests and support launch of new customer populations.
• Embody Spring Health values; energize and inspire the Care Navigation team.
• Ensure adherence to Spring Health policies for confidentiality, compliance, and ethical standards.
  
  

What we expect from you: 

• Licensed Psychologist, LCSW, LPC, LMFT, or equivalent independent licensure
• 6+ years of mental health/substance use disorder experience
• Previous clinical leadership experience required
• Collaborative and solution-focused 
• Takes ownership, breaks barriers and leads courageously
• Excellent organizational and communication skills
• Comfortable with constantly evolving responsibilities and leading a team through change
• Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks
  
  

The target base salary range for this position is $126,740-$158,425, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will crea