UM/UIM Represented/Litigation Adjuster - Remote CST/MST/PST

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

A day in the life of a Represented Adjuster, and what it takes to do the job:

This job is responsible for investigating complex, represented claims which typically will include: uninsured or underinsured motorist (UM/UIM) claims in single or multi car accidents, and represented moderate or major claims. The individual also may handle complex CPL claims or specialized claims (e.g., business interruption, loss of income, E&O policies, etc.). The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved.

This position is for our Represented Casualty office with a focus on handling claims in states in Central, Mountain, and Pacific time zones.

You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience:

The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. 

The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. 

The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. 

The Negotiator – you will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. 

The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.  

Qualifications

• 3+ years experience in liability investigations, bodily injury claim evaluations, and negotiation preferred

• Casualty claim handling experience is required

• Previous experience in bodily injury claims handling or a related field

• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.

• Ability to work independently and remotely, while managing time efficiently

• Familiarity with insurance policies, coverage, and liability determination

• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully

• Knowledge of innovative tools and platforms for effective claims evaluation

Remote Home-Based Work
This position is a permanent remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, Hawaii, or Puerto Rico residents.

• Schedule: Mon-Fri | 8am-4:30pm or 9am-5:30pm

When you work from home full time, you’ll need:

• A home office – a dedicated workspace in your residence that is private and free from distractions

• A minimum internet bandwidth of 50 MB down/5 MB up

• Appropriate work surface and seating

What will Allstate provide?

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)

• Connectivity reimbursement of $80 per month to off set some of the cost of internet