Technical Customer Service Admin

<p><b><u>Job Description:</u></b></p><p><b>Solenis</b> is a leading global provider of water and hygiene solutions. The <span>company’s product</span> portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, <span>and state-of-the-art monitoring,</span> control and delivery systems. These <span>technologies are</span> used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize <span>environmental impact,</span> and create cleaner and safer environments. <span>Headquartered in</span> Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 <span>professionals in</span> 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honouree. For more information about Solenis, please visit <a href="http://www.solenis.com/" rel="noopener noreferrer" target="_blank">www.solenis.com</a></p><p></p><p>The <b>Technical Customer Service Admin</b> plays a crucial role in supporting back-office activities for the Technical Customer Service team. You'll be responsible for managing service requests, ensuring accurate customer invoicing, handling third-party purchase orders, and maintaining master data in SAP. Your primary goal will be to foster positive relationships with customers and sales representatives while ensuring smooth and efficient operations.</p><p></p><p></p><p><b>Key Responsibilities</b>:</p><p></p><ul><li><p><b>Service Requests Management</b>:</p></li></ul><ul><li><p>Receive and process emergency service requests via email or service forms using Salesforce.</p></li><li><p>Create notifications, release service orders in SAP, and handle outbound iDocs.</p></li><li><p>Create and update equipment records in SAP and maintain customer master data.</p></li><li><p><b>DMR Processing &amp; Invoicing</b>:</p></li><li><p>Manage debit memo requests (DMRs) to enable accurate customer invoicing.</p></li><li><p>Correct invoice errors as needed.</p></li><li><p><b>Third-Party Purchase Orders</b>:</p></li><li><p>Process purchase orders and handle third-party invoicing and payments.</p></li><li><p><b>General Administrative Activities</b>:</p></li><li><p>Update customer contract data and manage equipment master data in SAP.</p></li><li><p>Onboard new technicians and third parties.</p></li><li><p>Handle additional email requests and ensure data accuracy.</p></li></ul><p></p><p><b>Experience</b>:</p><ul><li><p>Ideally minimum 2 years of prior experience in a similar administrative role.</p></li><li><p>Fluent in <b>English and Swedish</b> (both written and verbal).</p></li><li><p>Hands-on experience with administrative tasks and customer service.</p></li><li><p>Basic computer skills with proficiency in MS Office, SAP, and Salesforce.</p></li></ul><p><b>Skills &amp; Competencies:</b></p><p>·<b>IT Proficiency</b>: Comfortable using MS Office, SAP, and Salesforce.</p><p>·<b>Customer-Centric Mindset</b>: Builds strong relationships and delivers solutions with the customer in mind.</p><p>·<b>Communication &amp; Teamwork</b>: Strong communication skills and ability to collaborate in a multilingual, team-oriented environment.</p><p>·<b>Adaptability</b>: Able to multi-task, prioritize, and handle rapid change effectively.</p><p>·<b>Problem-Solving</b>: Uses sound judgment to resolve issues within established procedures.</p><p>·<b>Social Competence</b>: Demonstrates a service-oriented attitude and strong interpersonal skills.</p><p></p><p><b>Education:</b></p><ul><li><p>High school diploma or equivalent (minimum requirement).</p></li></ul><p></p><p><b>Benefits:</b></p><ul><li><p>Meal <span>Vouchers   </span></p></li><li><p>Life <span>Insurance  </span></p></li><li><p>Private Medical Care  </p></li><li><p>Holiday <span>Allowance  </span></p></li><li><p>Christmas and <span>Easter Bonus  </span></p></li><li><p>Extra vacation days (Birthdays and 1 additional day added every year of <span>employment)  </span></p></li><li><p>Annual Bonus (Target based) <br/> </p></li></ul><p><b>Why Join Us?</b> <br/> <br/><i>At Solenis, you will be part of a dynamic, <span>international team,</span> working on innovative solutions that shape the professional cleaning and hygiene industry. We offer exciting career growth opportunities in a global organization that values innovation, sustainability, and collaboration. </i><br/> <br/><i>We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.</i> <br/> <br/><i>At Solenis our greatest asset are our people. That is why we <span>offer competitive</span> compensation, comprehensive benefits and numerous <span>opportunities for</span> professional growth and development. So, if you are interested in working for a <span>w