Sr. Director, MPF Operations and Technology

At the Federal Home Loan Bank of Chicago, employees come first - that’s why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees. 

• Retirement program (401k and Pension) 

• Medical, dental and vision insurance 

• Lifestyle Spending Account 

• Competitive PTO plan 

• 11 paid holidays per year 

Visit FHLBCbenefits.com for additional details about our benefits. 

Who we are

FHLBank Chicago partners with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment in the Bank, and support for their community investment activities. We are one of 11 Federal Home Loan Banks created by Congress in 1932 as a government sponsored enterprise to support mortgage lending and community investment. We are member owned, and member focused. Our members include banks, credit unions, insurance companies and CDFIs (Community Development Financial Institution).

What it’s like to work here:

At FHLBank Chicago, we bring people together. We are committed to a high performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their career with us. Our collaborative, in-office operating model brings teams together to foster innovation, connection, and shared success. To support balance and flexibility, employees are provided an allocation of remote days to use as needed throughout the year.

What you’ll do:

The Senior Director, MPF Operations and Technology will have broad responsibility for the strategy, design, implementation, and maintenance of key technology, systems, and general operations for the Mortgage Partnership Finance (MPF) Program, a secondary market channel used by FHLBank Member institutions.  This leadership role will partner closely with internal stakeholders, external investors, industry partners, technology vendors, and Operations and IT colleagues across the Bank to lead the vision, strategy and execution of the technology solutions supporting key processes for the MPF business.  This role requires a strategic thinker with excellent leadership, communication, and organizational skills with deep knowledge of modern technology solutions within the mortgage industry, experience with secondary market pricing, funding, and loan data delivery best practices, and familiarity with servicing, and cash management platforms and processes.  The individual will oversee teams with responsibilities for system solutions and implementation, operational excellence, process optimization, data governance, quality assurance, and will manage critical relationships with third party technology business partners and vendors.  The ideal candidate will have experience or knowledge across the lender, seller/servicer, and secondary market investor sides of the industry, and will be a strong collaborator with a focus on continuous improvement as the MPF Program evolves in size and scope.

How you’ll make an impact:

• Operations Enabled by Technology:  You will collaborate with MPF business colleagues and internal and external stakeholders in close connection with the Bank’s Operations and IT organizations to drive success against this core strategic pillar.  Success in this space is vital to our ability to evolve the business and build the MPF Program of the future, with an ultimate goal of making the mortgage process less cumbersome, less expensive, and more certain for our customers.
• Process Optimization: You will have responsibility for ensuring that MPF Program seller/servicers and key stakeholders across the FHLBanks are positioned for success with business processes, data collection and management, cash transactions, and other core operational processes optimized to most effectively meet customer and stakeholder needs. 
• Vendor Strategy and Oversight: You will manage and continuously evaluate a support model that significantly leverages an outside technology vendor. This includes overseeing how external vendors are utilized currently a