Customer Experience Advisor - German speaking

🚀Customer Experience Advisor 🚀
📍Location: Berlin (Hybrid - 2 days per week in the office, 3 days per week at home)
💖Department: Product & Customer
📅Position type: Full time
💰💰Salary: €31,000

Are you a creative problem solver who loves helping people? Do you thrive on building connections and making a real impact?

We’re growing our Customer Experience team and looking for fluent German speakers to support our customers via live chat, email, and phone. As a Customer Experience Advisor at MPB, you’ll be the go-to expert, guiding customers through their buying, selling, and trading journeys. Whether it’s answering questions, troubleshooting issues, or providing expert advice, you’ll play a key role in delivering seamless, personalized, and high-quality service every time.

Why Join MPB’s Customer Experience Team?

✨ A Dynamic & Supportive Team – Be part of an international, vibrant, and creative group that values collaboration, learning, and innovation.
🚀 Career Growth Opportunities – Whether you see yourself leading a team or exploring new areas within customer experience, we’ll support your development and career progression.
🛠 Industry-Leading Tools & Technology – Work with cutting-edge SAAS tools and connect with customers from diverse backgrounds across multiple countries.
🤝 A Role with Impact – We proactively support customers with top-tier self-service options, but when they need a human touch, you’ll be there to take ownership and deliver solutions that make a difference.

If you’re passionate about problem-solving, building relationships, and delivering outstanding service, we’d love to hear from you! 

What You Will Be Doing:

• Building strong relationships with customers across [market] through email, live chat, phone, and even social media.
• Delivering an outstanding experience in every interaction, with a professional and highly personalized approach.
• Managing a busy workflow with confidence, always finding the best customer-focused solutions to maximize satisfaction.
• Collaborating closely with Operations to resolve order issues efficiently and ensure a smooth customer journey.
• Keeping customers informed about promotions, discounts, and campaigns by liaising with the Marketing team.
• Coordinating with external partners, like couriers, to ensure deliveries and fulfillment run smoothly.
• Working with global colleagues to stay up to date on best practices and continuously improve regional processes.
• Taking ownership of the customer experience, driving loyalty and enhancing MPB’s reputation with every positive resolution.

What We Are Looking For: 

✅ Language skills: Fluency in German and English. Proficiency in any other language is a plus!

✅ Organised & Detail-Oriented: You have a sharp eye for detail and can juggle multiple tasks efficiently without missing a beat.

✅ Confident Communicator & Problem-Solver: You engage with customers across email, live chat, phone, and social media in a professional yet friendly manner. You thrive on finding creative solutions, staying resourceful, and navigating even complex situations with ease.

✅ Resilient & Adaptable: Challenges don’t faze you—you stay calm under pressure and navigate tricky situations with patience and a positive mindset.

✅ Team Player with Initiative: You’re equally comfortable working independently and collaborating with your team to deliver the best customer experience.

✅ Tech-Savvy & Quick to Learn: Experience with customer support software is a plus, and you’re always eager to get up to speed with new tools and processes

✅ Previous customer service experience and/or photography & videography knowledge: big plus!

Our values; applied:

🌍 Better, Connected: We deliver a personalized experience in every customer’s own language—German, French, Dutch, Italian, and more. By working together globally, we ensure smooth, friendly, and reliable support every step of the way.

💡 Empowering a