Director of Risk, Assurance and Remediation

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Director of Risk, Assurance and Remediation

Reporting directly to the Life COO, this role is a key member of the COO leadership team helping to set and drive and deliver the COO strategy across Life. 

A PAC (Prudential Assurance Company)/Life wide role, the Director of Risk, Assurance and Remediation role is responsible for;

• Responsible for Governance & Oversight Assurance across M&G Life for all 3rd party suppliers
• Responsible for Operational Resilience across M&G Life including reporting and managing overall adherence to specific regulatory requirement
• Responsible for the ownership and execution of any required Remediation activity across M&G Life
• Responsible for 1st Line Risk across M&G Life supporting various Life/PAC MDs as required in collation of key business risks and RCSA documentation
• Responsible for 1st Line Assurance across M&G Life including control assessments and identification of any gap closure activity required to remedy
• Responsible for Risk, Assurance and Remediation reporting to relevant boards and committees as required
• Represent COO Life at governance meetings

Key Responsibilities:

• To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G plc operational risk
• To lead the development and communication of the 1st Line Risk, Assurance and Remediation strategy and associated policies across UK Business in line with M&G Life and COO strategies and policies
• Lead the operational oversight of M&G Life/PAC outsource partners management of risk through strong influencing & negotiation, pragmatic decision making and inspiring others to deliver in a collaborative environment
• To ensure there is alignment to M&G policies and manuals (e.g. SYSC and GGM) and influencing adherence to compliance across the UK Business
• Timely reporting and mitigation of risks identified working with colleagues in 1st/2nd and 3rd Lines of Defence 
• Pull upon multiple sources of insight, data, experience and journey performance analytics to ensure the risk profile is maintained and operated within risk appetite. Where profile does not meet appetite, lead and influence discussions to invoke the relevant remediation plans
• To manage key relationships across the UK business to ensure that key Risk, Compliance and supplier relationships across the organisation are managed within the set frameworks, providing coaching, SME advice and guidance as required to embed good practice
• To develop, own and maintain a supplier relationship management policy, framework and procedures for the M&G business
• Accountable for oversight of the risk profile within M&G Life and outsourced partners and provide a holistic independent opinion 
• Collaborate with senior leaders in M&G and Outsourced Partners to ensure they understand and fulfil their roles and responsibilities for management of operational and regulatory risk
• Act as point of escalation for all matters relating to Risk within M&G and its outsourced partners
• Working alongside colleagues from Risk, Audit, Legal and Compliance ensuring that the business has satisfactory controls which protect our customers

Key Knowledge, Skills & Experience:

• Significant experience of working in a commercial environment and understanding the broad operating context of the business and how to add value
• Significant e