Patient Access Account Manager

Career Category

Sales & Marketing Operations

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Patient Access Account Manager

What you will do

Let’s do this. Let’s change the world. In this vital role you will be responsible for the operational oversight of Amgen’s patient support strategic partnership program relationships including performance management, reporting and budget coordination

Responsibilities for this role will include the following:

• Provide oversight to the program performance management and delivery and execution of reporting requirements in support of external partners.
• Ensure high quality performance of program operations and adherence to contractual requirements
• Manage ongoing PO processes which includes tracking invoices and allocating utilization appropriately.
• Serve as a point of contact regarding budget questions/issues with our business partners
• Meet with collaborators to ensure accuracy and transparency through reporting and forecasting cycles
• Ensure data delivery through efficient process development and understanding data needs to effectively communicate program performance
• Create and present program performance and budget updates on a monthly basis
• Identify customer, access and program performance trends while following through to resolve issues and elevate performance
• Collaborate with copay, call center and nurse services internal leaders and vendors (via regular meetings, reports, and other communications) in establishing processes for cross-collaboration in support service offerings
• Provide ownership of budget adherence and reconcile invoices to annual budget and identify trends impacting spend. Proactively recommend and manage budget adjustments with internal and external partners as needed

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a collaborative with these qualifications.

Basic Qualifications:

Doctorate degree

Or

Master’s degree and 2 years of analytics, reporting or sales and marketing operations, experience

Or

Bachelor’s degree and 4 years of analytics, reporting or sales and marketing operations, experience

Or

Associate’s degree and 8 years of analytics, reporting or sales and marketing operations, experience

High school diploma / GED and 10analytics, reporting or sales and marketing operations, experience

Preferred Qualifications:

• Experience in reimbursement and patient support service programs
• Data and analytics experience in support of customer deliverables
• Budget and PO related experience
• Ability to lead projects from concept development through execution
• Experience effectively managing vendors and providing accountability for service levels and program optimization
• Strong organizational skills - to set targets, track to milestones and complete projects
• Ability to successfully prioritize a diverse workload to meet deadlines
• Ability to effectively lead cross-functional teams and to influence without authority
• Confidence in working with various levels of staff
• Strong interpersonal skills, negotiation skills, active listening, and relationship management skills
• Ability to influence others while fostering a value-based environment of high performance and fairness
• Demonstrates creativity and foresight in anticipating and solving complex project issues

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excludin