Community Case Manager

Description

General Responsibilities

Hyacinth AIDS Foundation’s mission is to help people live with HIV, stop the spread of the epidemic, and serve as a critical voice in the public debate surrounding AIDS in New Jersey.

The following foundational behaviors are expected as an employee of Hyacinth:

Service/Client Services

Consistently demonstrates respect, responsiveness, and professionalism towards others while providing superior service for our clients

· Treats each client as a priority

· Respects each client’s right to quality service, confidentiality, and dignity.

· Works with co-workers to ensure integration of services

· Displays a welcoming, helpful attitude to clients

· Establishes and maintains personal boundaries in clinical supervision with clients or co-workers

Community/Teamwork

Actively cooperates within the region and/or program and participates in the constructive resolution of conflict.

· Focuses on improving communication and collaboration

· Tries to understand the other person’s point of view when there is a challenge

· Works with all regional staff to provide a full continuum of services to clients.

· Understands local community resources and can make appropriate referrals.

· Is clear and tactful when collaborating and working with others.

Leadership

Assuming responsibility for one’s own self in the workplace and exhibiting commitment to the client and agency.

· Takes pride in his/her work

· Advances Hyacinth’s reputation for excellence.

· Incorporates boundaries and ethical guidelines into decision making.

Employees of the Agency may learn certain facts about individuals being served by the Agency that are of a highly personal and confidential nature. Examples of such information are medical conditions, sexual orientation, relations with family members and other individuals. All such information must be treated as completely confidential. All staff are required to conform to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) guidelines which require the protection of personal health information.

Position Summary

Provide brief and concise statement explaining the main purpose for the existence of this position. Provide a brief summary of the role.

· Under the supervision of the Client Services Manager, performs duties relating to community case management and referral services as needed.

§ The Community Case Manager will work with newly diagnosed and out of care clients to connect them to care, medical case management and other supportive services.

Major Duties & Responsibilities

In order of importance, briefly describe, in sentence form, the essential functions/major responsibilities of this position (principal duties and responsibilities of the position)

Typically, job descriptions should contain no more than seven or eight major responsibilities ranked in order of highest percentage of time to least.

Approximate Percentage of Time

Tasks/Duties/Responsibilities

70%

Client Services

· Provide Community Based Case Management in North Hudson

· Conduct Community outreach, provider education and client recruitment of newly diagnosed and out of care clients in North Hudson

· Refer clients to medical care and medical case management

· Conduct assessments to determine clients’ supportive service needs

· Attend medical and other social service appointments with clients.

· Collaborate with primary care providers and MCM staff to identify newly diagnosed patients in need of Community based case management

· Documentation of baseline viral load, CD4 count, AIDS diagnosis and antiretroviral prescriptions for 100% of clients.

15%

Reporting /Monitoring

§ Establish, maintain and update client case records using approved agency forms and procedures. Ensure confidentiality of all records.

§ Prepare monthly reports in accordance with agency policies and procedures.

§ Maintain and update client information in eCOMPAS and CAREWare

10%

Hyacinth representation/advocacy

§ Attend and participate in staff meetings and supervisory conferences

§ Maintain working relationships with other community providers

§ Observe established administrative procedures.

§ Provide written reports and maintain statistics as required

§ Represent the agency at community events, meeting and conferences

§ Attend and participate in staff training