Sr Analyst, Process Management

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

About the Role: Join the dynamic Retirement Solutions (RS) Organizational Change Management (OCM) team within RS Enablement! This role is pivotal in building and executing a robust OCM and Communications infrastructure for Retirement Solutions. We are looking for an action-oriented person with excellent verbal and written communication skills who can collaborate closely with various RS areas while producing a high volume of content for large internal audiences.  The ability to operate in an environment of fast-paced ambiguity is a must.  

Key Responsibilities:

• Conducting intake and OCM assessments for projects within the RS portfolio.
• Managing the RS Enablement communications infrastructure.
• Leading OCM and communications for smaller project initiatives, including the Core Business Support (CBS) Portfolio and other assigned projects.
• Overseeing the URBO process for documents owned by Enablement.
• Providing regular OCM updates to key stakeholders.

(Internal Use Only: E2 Pay Band)

Job Description Summary

Are you process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you!

As a Senior Analyst, you'll work on moderately complex business and/or system processes, analysis, design, implementation and operations. Your work will include analyzing existing processes, procedures and methods to ensure and promote effective business and systems operations. You will build process changes by integrating new processes with existing ones and may coordinate and implement proposed process and procedure improvements.

Job Description

Key Responsibilities:

• Designs, develops, configures, customizes, documents, deploys, maintains and upgrades business and system processes and procedures.

• Performs day-to-day operations of business and systems processes, including the operation of process-related tools. Facilitates key process events and fulfills customer requests and process results through all phases of the process life cycle.

• Initiates, enables and supports process redesign and/or re-engineering initiatives and projects through continuous process improvements, under minimal guidance. Identifies and markets new and creative process redesigns. 

• Performs process evaluations and develops recommendations by use of benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business and/or system process. Evaluates processes for design effectiveness and resource utilization to ensure process performance meets targeted service levels.

• Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources.

• Works, under limited direction, with customers and project teams to develop business cases and comprehensive project plans to identify, quantify and deliver process design efforts in support of business objectives.

• Participates on a project team involved with the development, implementation, administration and operation of new processes, which may include multiple functions, product lines and business activities. Facilitates post-implementation and reviews for moderately complex processes to ensure conformance to requirements.

• Implements, maintains and operates basic process design, operational and measurement tools and methods in order to design, operate, monitor and improve processes. 

• Maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans. Participates in service evaluations regarding outside consulting service vendors.

• Provides training and guidance for less experienced staff.

May perform other responsibilities as assigned.

Reporting Relationship: