Digital Fraud and eCommerce Analyst

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Digital Fraud and eCommerce Analyst is responsible for reviewing dotcom orders taking appropriate action based on transaction characteristics and account changes with indicators of complex issues related to possible Fraud as well as identifying eCommerce fraud across multiple platforms, digital evidence collection, developing and disseminating leads to investigators for further investigation.

Roles and Responsibilities

•Assist with investigations by utilizing specialized software provided for data mining and link analysis.

•Demonstrate fundamental understanding of investigative and intelligence processes to include the intelligence cycle.

•Proactively develop intelligence to assist in accomplishing objectives.

•Manually review high risk transactions identified by multiple payment platform fraud detection solutions.

•Identifies patterns and trends in fraudulent activity across all CVS Health digital channels.   

•Controls access to and integrity of CVS Health Fraud Mitigation systems. 

•Reviews fraud control parameters (Rules) and framework to counter growing threats such as account takeovers and triangular fraud.    

•Share information across multiple CVS Health Business Partners including digital, ecommerce, finance and logistics.

•Analyze weekly chargeback reports to identify trends, root causes and potential solutions.

•Field customer service complaint calls surrounding transaction denials, order fulfillment and address verifications. 

•Escalates specific fraud threats to the appropriate investigative entity and supports field investigations with requested data.

•Testify on fraud cases in criminal proceedings.

•Assist with investigations by utilizing specialized software provided for data mining and link analysis.

•Demonstrate fundamental understanding of investigative and intelligence processes to include the intelligence cycle.

•Proactively develop intelligence to assist in accomplishing objectives.

•Identifies patterns and trends in fraudulent activity across all CVS Health digital channels.   

•Share information across multiple CVS Health Business Partners including digital, ecommerce, finance and logistics.

•Gathers, interprets, and uses complex data from field intelligence and internal tools to develop actionable leads.

•Quickly identify HRP online trends and disseminate to field.

•Works closely with ORC field Investigators to identify theft trends and produce potential targets in local markets.

•Cross trained in CVS.com fraud investigations.

•Provides analytical support to Regional ORC Managers on potential low level (local) e-fencing locations.

•Receives and disseminates ORC Hotline calls.

•Escalates specific fraud threats to the appropriate investigative entity and supports field investigations with requested data.

•Testify on fraud cases in criminal proceedings.

Required Qualifications

•1-3 years Fraud Analyst e