Operations Manager, Inventory Control

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

​​About the Role:

The Operations Manager, Inventory Control holds a pivotal role in upholding the precision, trustworthiness, and compliance of inventory management and quality assurance processes in pharmaceutical fulfillment operations. Candidates must possess a robust background in pharmaceuticals, logistics, and inventory control practices. Responsibilities encompass overseeing inventory control and Inbound operations (receiving and stowing), quality assurance of fulfillment center functions, implementing process optimization strategies, risk mitigation, and ensuring SOX regulatory compliance within the fulfillment center.

You Will:

1. Safety
• Advocate for safety programs and compliance to guarantee a secure work environment for all associates.
• Demonstrate proficiency in identifying root causes and implementing safety initiatives in response to incidents within the IC team.
• Work closely with safety leadership teams to enhance processes and ensure a safe work environment for all associates.
• Facilitate weekly safety meetings with IC leadership and hourly team members to pinpoint risks within the fulfillment center.
2. Inventory Control and Inbound Operations:
• Identify potential risks associated with inventory inconsistencies, product quality, or process inefficiencies. Formulate and execute strategies to mitigate these risks and maintain operational continuity.
• Supervise inventory reconciliation, cycle counting, and audit procedures to uphold precise inventory levels. Identify and rectify discrepancies while implementing preventive measures.
• Deploy inventory control strategies to optimize stock levels, minimize losses, and ensure accurate inventory counts.
• Supervise inventory reconciliation processes, conducting regular audits and cycle counts to swiftly address any discrepancies.
• Collaborate with cross-functional teams to instill best practices in inventory management and drive continuous improvement initiatives.
• Monitor inventory metrics and key performance indicators (KPIs) to evaluate performance and pinpoint areas for enhancement.
• Manage all receiving and stowing functions in the facility.
3. Sox Compliance 
• Thorough comprehension of the Sarbanes-Oxley Act (SOX).
• Proficiency in conducting and overseeing quarterly SOX counts.
• Creation of a counting timetable in alignment with parameters specified by the Director of ICQA to ensure adherence to our SOX compliance count deadlines.
4. Reporting
• Create and deliver strategic insights, performance metrics, and initiatives to executive leadership. Communicate advancements, obstacles, and strategic developments.
• Formulate internal reports to bolster defect injection improvement efforts for the fulfillment center.
5. Quality Assurance:
• Strategize and pinpoint root causes of inventory discrepancies, utilizing cause and effect analysis to devise solutions for the underlying inventory issues.
• Formulate and execute quality control protocols for pharmaceutical product receipt, storage, picking, packing, and shipping.
• Perform routine inspections and quality audits to evaluate process quality, adherence to standard operating procedures (SOPs), and compliance with regulatory standards.
• Guarantee compliance with relevant regulatory mandates, such as Good Distribution Practices (GDP), Good Manufacturing Practices (CGMP), and other applicable standards.
6. Leadership and Team Management:
• Demonstrate proficiency in leading a team comprising of salaried area manag