Tech support engineer (L3)

Welcome to Syrve, a leading provider of comprehensive software solutions for cash registers and restaurant management. With a strong foothold in the international market, we are proud to serve over 7500 customers worldwide and counting.

Our Mission
At Syrve, our mission is to empower restaurants of all sizes to thrive in today's fast-paced and competitive industry. We believe that technology has the power to simplify operations, enhance efficiency, and drive profitability, and we are dedicated to providing innovative solutions that enable our customers to achieve their full potential.
Our Product
Our flagship product is a complete software solution designed to streamline cash register and restaurant management processes. From order management and inventory tracking to staff scheduling and customer analytics, our platform offers a comprehensive suite of features to meet the diverse needs of modern restaurants.

We're presently expanding our multinational team and seeking a tech support engineer (L3).

Job Responsibilities

• Solve incidents and non-trivial technical problems with Syrve software.

• Interact with the technical services of Syrve partners.

• Work with Syrve software and the whole stack of technologies of the Syrve software environment.

• Interact with the development team and the DevOps team, and be part of this process.

• Actively work with cloud technologies.

Requirements

• At least 3 years of experience as a technical support specialist.

• B2B customer/tech support experience is a plus.

• Should have a working knowledge of databases (SQL and PostgreSQL).

• Should have a working knowledge of one or more database query languages.

• Experience with back- and front-office equipment (very desirable).

• Basic knowledge of server OS administration.

• Proven written communication skills in Russian (C1) and English (B2 level).

• Experience in POS and restaurant management software is a big plus.

• Experience with logs and the ELK technology stack is a big plus.