Dispatcher Home Medical Equipment - Aurora Green Bay

Department:

39113 Green Bay - Home Medical Equipment

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

M-F 8:00am to 4:30pm.

Major Responsibilities:

·         Assigns pending orders to field staff. Dispatches orders to staff; confers with management regarding the implementation of work order requests.

·         Answers and receives all incoming calls, determines the nature of call and directs/pages them to appropriate staff member. Reschedules patients or reroutes deliveries due to staff illnesses or changes in service needs.

·         Maintains organized files on patient related information. Enters any changes on delivery documents in the patient's account. Identifies, executes and follows through to obtain signatures and proper dates on delivery documents.

·         Takes appropriate intake information from referral sources and offers equipment alternative for better patient care and reimbursement.

·         Coordinates the delivery of medical equipment including making initial contact with new patients and verifying addresses.

·         Matches new patient and returned customer delivery documents and demographic information with referral intake documents to verify completeness and consistency of information received. Confirms the completed orders in applicable system, which begins the billing process.

·         Researches and resolves patient inquiries, concerns or complaints. Researches any problems related to serialized equipment availability.

·         Analyzes and researches open orders and non-confirmed delivery tickets to identify orders that are past the scheduled delivery date but have had no delivery documentation returned. Determines if a delivery was missed, rescheduled, or duplicated and confirms delivery of orders.

·         Researches and resolves any discrepancies in order data, distributed equipment and qualifying insurance data.

·         Ensures the follow-up lists are updated and accurate according to accreditation and Medicare standards. Monitors, audits and reports quality improvement measures.

Licensure, Registration, and/or Certification Required:

·         A valid driver’s license issued by the Division of Motor Vehicles.

Education Required:

·         High School Graduate or GED equivalent

Experience Required:

·         Typically requires 3 years of experience in Durable Medical Equipment (DME) and supplies.

Knowledge, Skills & Abilities Required:

·         Good interpersonal and communication skills including strong telephone communication skills.

·         Accurate data entry capabilities and key boarding skills.

·         Basic computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.

·         Must have attention to detail and follow through skills.

·         Must be able to work independently.

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