Customer Engagement Specialist, HCP Contracts

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

About the role:

The Endoscopy HCP Operations team is seeking a highly motivated Customer Engagement Specialist to oversee HCP contract renewals and support engagement activities. This role is responsible for generating and renewing HCP contracts, processing engagement requests (including travel, if applicable), and serving as a Contracts team liaison for national meetings. The ideal candidate is an independent, detail-oriented professional with strong organizational, communication, and execution skills who thrives in a fast-paced, collaborative, and regulated environment. A commitment to exceptional customer service—both internal and external—is essential.

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.

Relocation assistance is not available for this position at this time.

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

 

Your responsibilities will include:

Contract & Engagement Execution:

• Manage HCP contracts, including participation in nomination committee meetings to determine eligible renewals.
• Generate contracts through Engage, ensuring appropriate FMV (Fair Market Value) qualification based on HCP background and experience.
• Understand and apply Global Compliance policies and SOPs related to HCP engagements to streamline contracting and engagement processes.
• Partner with Endoscopy Compliance to manage all required documentation, validation, and verifications for the contracting and payment process.
• Maintain database of HCP qualifications and contract information, ensuring accuracy and accessibility.
• Generate Confirmation of Service documents and ensure HCPs have proper travel and engagement documentation in advance. Reconcile and submit HCP transportation invoices in a timely manner.
• Collaborate with internal stakeholders to align on timelines, expectations, and follow through on action items as a Contracts team representative.

Customer Experience & Communication:

• Serve as a professional and responsive point of contact for both HCPs and internal business stakeholders.
• Provide timely follow-up on inquiries and requests from HCPs and business teams.
• Deliver a "white glove" level of service that supports a high-quality customer and HCP consultant experience.

Systems & Operational Excellence:

• Utilize internal platforms such as Engage, AdobeSign, Ariba, and Concur to manage contracts and engagement logistics.
• Maintain accurate records to support audits, reconciliations, and reporting needs.

Collaboration & Compliance Partnership:

• Work closely with Legal and Compliance teams to ensure all HCP contracts and engagements align with applicable policies and regulations.
• Proactively assess risk and escalate issues as needed to ensure compliant operations.

 

 

Required Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• A minimum of 1 year of professional experience, ideally in customer engagement, event coordination, or operations.
• Strong project management skills with the ability to manage multiple priorities independently.
• Excellent written and verbal communication skills, including proofreading and drafting.
• Highly organized with exceptional attention to detail.
• Collaborative team player with a professional and personable demeanor.
• Demonstrated growth mindset and eagerness to learn.

 

Preferred Qualifications:

• Experience using Engage or similar contract management platforms.
• Experience working with Compliance or Legal teams.
• Background in the medical device, pharmaceutical, or healthcare industry.