Specialist I, Merchant Payroll

Title Merchant Payroll Specialist I Sales - Foxborough   Reports to Team Lead, Merchant Payroll

Position Overview

The Merchant Payroll Specialist is responsible for delivering accurate, efficient, and timely payroll services to clients. This role involves daily communication with clients to collect time sheet data and payroll information, ensuring seamless data entry and processing. Key responsibilities include calculating wages, benefits, tax deductions, and commissions, as well as processing wage garnishments and compiling accurate payroll records.   In this position, you will verify data integrity, resolve inaccuracies, and respond promptly to client inquiries, providing detailed payroll information and reports. You will also manage general office duties such as answering calls, sending emails, scanning, and filing documents, all while maintaining exceptional customer service standards.  

What we're obsessive about:

• Small teams, big things: We'll convey the outcomes our merchants require, provide you with the support and tools to succeed, and let you work your magic, with no needless processes to get in your way.
• Develop, grow, thrive: We promote a philosophy where you can develop and grow as an individual and team.  We encourage you to approach problems uniquely, try new techniques, learn from your colleagues and master your craft.
• Real people, real problems: We develop solutions to our merchants' real-world challenges.  Our Team Members collaborate to build the right things the right way.  We are inquisitive about how things work and believe that sharing ideas and insights leads to better, more innovative products. 

Duties and Responsibilities

• Daily communication with clients collecting time sheet data and payroll information
• Data Entry- insert payroll data collected by imputing text based and numerical information from source documents into online portals
• Calculating wages, benefits, tax deductions, commissions, etc. 
• Processing wage garnishments 
• Compile, and verify accuracy and sort information in order to properly process payroll for clients
• Review data for inaccuracies and make corrections and verify output
• Respond to queries for information and access relevant data for clients to provide further information as requested
• General office duties including answering and transferring phone calls, scanning documents, sending emails
• Complete documentation regarding the client payroll account into the ECS ASAP system
• Providing timely Quarterly and Year-End tax reports 
• Excellent customer service skills 
• Assists with onboarding accounts 
• Filing, scanning attaching 
• Other projects and assignments as directed by management/executive team 

Qualifications

• High school diploma required; college degree preferred
• Minimum of 1 year experience payment processing experience on ADP or similar systems required
• Data entry skills required
• Excellent communication and customer service skills
• Ability to multi-task
• Team player who is looking for continued growth within an organization
• Proactive mindset

Working Conditions

• Extensive desk-based work involving prolonged periods using a computer and sitting for extended periods
• Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners to facilitate smooth operations and collaborations

Travel Component

• NA

Job Classification