Director of Operations Program Management

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

 

About the Team

As Roku continues to expand its supplier base, geographic reach, and strategic initiatives, we have restructured our team to drive operational excellence and results. Reporting to the Senior Director of Manufacturing Operations, this team is accountable for the successful launch of all Roku Players, Smart Home, and Remote products. Unlike traditional program management organizations, this group owns end-to-end execution across New Product Introduction (NPI) and sustaining product management, integrating Program Management, Quality, and Technical Operations with a strong focus on delivering results.

About the Role

We are seeking a dynamic Director of Operations Program Management to lead a team of senior, highly technical program managers. This leader will oversee multiple complex product initiatives, ensuring seamless cross-functional alignment across internal teams and external partners. The role involves managing engineering and operations deliverables, product launch planning, and post-launch optimization, all while ensuring products are delivered to market on schedule and meeting key business and quality metrics.

This position also drives operational supply chain strategies, optimizing capabilities across global operations to align with business objectives. Given Roku’s pivotal role in a complex ecosystem—including hardware, software, retail, logistics, OEMs, content providers, and more—this leader must have a proven track record of successfully shipping consumer products and scaling businesses while exceeding customer expectations.

For California Only - The estimated annual salary for this position is between $233,000 - $395,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.\

 

What You’ll Be Doing

• Lead and own the successful launch of Roku’s new products, including Players, Smart Home devices, and Remotes.
• Drive cross-functional collaboration, bringing together senior leaders from Engineering, Product Management, Partner Management, Product Marketing, Communications, Supply Chain, Logistics, Customer Care, and Retail Sales to ensure on-time product delivery and post-launch success.
• Provide executive-level reporting, delivering a weekly summary of key decisions, risks, and action items to ensure leadership is informed and empowered to act. Host operations leadership forums to drive swift decision-making.
• Measure and optimize post-launch performance, gathering insights from Engineering, Customer Support, Social Media, Reviews, and Returns to ensure products meet or exceed business objectives. Ensure rapid response from teams to address any gaps.
• Scale product development operations, working closely with the broader operations team to develop scalable strategies as Roku’s product portfolio grows in both number and complexity. Continuously improve product development processes across the organization.
• Foster a high-performance culture, emphasizing data-driven decision-making, transparency, and collaboration to achieve operational and product excellence.
• Up to 15% travel requirement

 

We’re Excited If You Have…

• A strong background in operations leadership with deep program management expertise.
• A pragmatic, data-driven, and results-oriented approach to problem-solving.
• The ability to influence senior leadership and drive cross-functional alignment across diverse business and technical teams.
• A proven track record of successfully launching and scaling consumer products in a fast-paced environment.
• Experience building and leading high-performing teams, including hiring, mentoring, and developing top tal