Sr. Sales Operations Specialist

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth. 

To support the increasing growth in Kaseya business, we are hiring an Sr. Sales Operations Specialist. Based out of our Miami office and reporting to the Manager of Sales Operations, this position will be responsible for processing incoming customer orders and ensuring commercial compliance in accordance with company guidelines. This is a great opportunity for someone seeking a challenging position within the software industry and one that provides insight into the operational setting. Kaseya is a rapidly growing company that offers tremendous growth opportunities. 

 

Responsibilities:

• Daily processing of orders; general day-to-day problem solving and data entry
• Support the sales team with the preparation of complex, multi-dimensional quotes
• Manage provisioning and de-provisioning aspects of software distribution
• Work closely with billing and collections team, to verify customer financial standing
• Review orders for completeness and accuracy; ensure commercial compliance, reconcile billing to customer order/quote
• Develop a working knowledge of all Kaseya products and services portfolio and its related sales, transaction and provisioning motion
• Assumes responsibility for order entry errors, which can be costly to the Company. For this reason; accuracy, with attention to detail, in a timely manner is a must

 

Qualifications:

• Degree in Business, Accounting or related field preferred;
• Interest in technology
• Prior work experience within order management and/or order fulfillment
• Proficiency in MS Excel
• Understanding of software subscription businesses, a plus (SaaS)
• Strong written and verbal communication skills
• Flexibility in schedule as needed to support business demands such as Quarter-End close, new product releases, etc.
• Ability to prioritize and stay organized in a fast-paced work environment
• Familiarity and proficiency with NetSuite, Salesforce, Salesforce CPQ - a plus
• Team player comfortable working cross-functionally both within, and without the finance department

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.