Senior Director Partner Success - Team Lead

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com. 

Who are we hiring?

The Sr. Director, Partner Success will lead and develop a team that is responsible for managing multiple relationships with current and future MSG Sports & Entertainment partners. The key focus of the role will be on managing a team responsible for delivering incredible customer service to clients throughout the year and will have accountability for driving revenue through strategic renewal and upsell of current partners.

What will you do?

• Lead and develop a team that is responsible for managing business and marketing relationships with over one hundred advertising partners including activities such as client service, activation, and supporting the renewal sales processes
• Build strong relationships with external client contacts to ensure strategic alignment, delivery against objectives while delivering exceptional customer service
• Identify revenue opportunities and support the overall sales process being led by Crown Properties Collection
• Serve as the primary liaison while building strong relationships between the Partner Success team and internal stakeholders to deliver superior results
• Lead flawless execution and delivery of contractual assets across MSG assets
• Effectively lead and develop account management team by promoting an inclusive culture and creating career developmental paths
• Implement short and long-term partner strategies for client retention and growth while ensuring the Partner Success team delivers quality service
• Lead and execute renewal, upsell and extension sales processes as required
• Lead day-to-day responsibilities for account including status reports, weekly planning calls, budgets, CRM, amongst others.

What do you need to succeed? (Old header = Qualifications)

• Bachelor’s degree and 10+ years of experience
• Strong cross-functional leader who can partner with internal and external clients
• Knowledge of sports, music, media, and entertainment marketing platforms
• Proven developer of talent
• Ability to delegate tasks effectively to maximize productivity
• Effective written and oral communication skills
• Advanced strategic and analytical abilities
• Demonstrated ability to convert insights into business opportunities
• Project management: ability to keep projects on track and delegate when necessary

Special Requirements

• Required to work event nights based on business need

#LI-Hybrid

Pay Range$174,000—$195,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.