Front Desk Representative

Description

Essential Functions

Check-In

• Greet patients and other visitors arriving for appointments
• Check patients in: (enter demographics, insurances, and authorizations)
• Responsible for the timely verification of medical insurance benefits
• Verify online or call insurance companies or primary care physicians to obtain benefit information and confirm authorization and referrals prior to visit
• Coordinate with patients regarding their insurance benefits and medical provider program
• Collect all co-payments/balances upfront
• Call PCPs to obtain referrals and/or authorizations if required by new insurance
• Obtain new providers information to add to NextGen
• Obtain, verify, and enter patient information into EMR. Ensures the accuracy of all entries
• Scan paperwork to EMR
• Complete end-of-day closing duties
• Assist in cross-training new personnel on front desk duties
• Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate

Check-Out

• Check out every patient
• Make follow-up appointments and follow appointment scheduling protocol and forcing power protocol
• Post charges and keep the posting of capitations up to date
• Fax back the notes to the PCP or referral physician
• Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected
• Scan all supporting documentation into the patient’s chart

Medical Records/Insurance Verification

• Responsible to review and scan the Operative Report into EMR/EHR.
• Responsible to scan, send the follow up the Medical Records Release.  
• Verify all patient insurances one week in advance.
• Request and obtain authorizations and referrals.
• PDF and upload verified documents to each assigned location.
• Assist with overflow of incoming calls.
• Communicate with patients to inform copays, deductibles, and other fees.
• Cancel and/or reschedule appointments for terminated insurances.
• Verify and correct Primary Care Physician (PCP) and Marketing Plan fields.
• Cross train in all Front Desk positions.  
• Perform other duties, when required.

Requirements

Job Specifications

Typically has the following skills or abilities:

1-2 years of Customer Service experience

Ability to handle multiple tasks simultaneously in a fast-paced environment

Ability to handle and diffuse patient complaints and disagreements

Exceptional communication and interpersonal skills

Experience navigating Electronic Medical Records and Outlook

Preferred Skills

English and Spanish bilingual

#LI-ONSITE

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.