Jobs and Careers

Sales Floor Lead- Operations

Article

San Francisco, United Statesfull_timeVerifiedPosted 18 Jun 2026

💰 $58,000/yr($54,000/yr – $58,000/yr)

About the role

Sales Floor Lead- Operations

Department: Retail

Employment Type: Permanent - Full Time

Location: San Francisco

Compensation: $27.00 - $29.00 / hour

Description

Hey, we’re Article. 👋 Since 2013, we have been redefining the furniture industry one sofa at a time. It’s not easy; it requires solving challenging, meaningful problems. This is where you come in. As an Sales Floor Lead- Operations, you’ll help create exceptional customer experiences while supporting team success and driving showroom performance.

Why We Need You:

As we prepare to open our first San Francisco retail store, we're building more than a showroom. We're creating a high-performing retail environment where operational excellence, organization, and safety enable exceptional customer experiences. From inventory accuracy to store readiness, every operational detail plays an important role in supporting our team, our customers, and the success of the business.

We're looking for a proactive and adaptable leader who can help bring this vision to life through strong operational execution, accountability, and collaboration. You'll play a key role in establishing the operational standards, inventory practices, and safety culture that will define how our San Francisco showroom operates from day one.

Within your first few months, you'll help launch a brand-new store, establish foundational operational processes, and create an organized, efficient, and safe environment for both customers and associates. In a year, you'll be proud to say you've helped build a showroom known for its operational excellence, inventory accuracy, safety compliance, and readiness to support exceptional customer experiences every day.

About the new store:

Our store address is: 2299 Alameda St, San Francisco
Store size: 7,000 square feet
Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 6x Home Experts (associates)
Hours of operation: The store is open 7 days per week, 10 am - 7 am.

Interview and Onboarding Schedule

First Interview ( June 29th- July 3rd)

A 30-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.

Final Interview (July 7th - 8th)

In person interview with new Store Manager.

What You’ll Do

You'll serve as a floor leader within our San Francisco showroom, helping create exceptional customer experiences while supporting the operational excellence that keeps the store running smoothly. You'll partner closely with the Store Manager, Home Experts, and fellow leaders to deliver strong business results and a remarkable customer experience.

Champion operational excellence across the showroom and back-of-house environment.
Ensure operational processes, standards, and SOPs are executed consistently and effectively.
Support inventory accuracy through shipment receiving, replenishment, inventory audits, and inventory control practices.
Maintain a safe, organized, and operationally ready showroom that enables exceptional customer experiences.
Lead Health & Safety initiatives, ensuring compliance with company policies, procedures, and regulatory requirements.
Support operational readiness for promotions, events, inventory activities, and new business initiatives.
Monitor inventory discrepancies, damages, and product recovery processes, partnering with leadership to resolve issues quickly.
Coach associates on operational standards, safety practices, and accountability for execution.
Partner with Store Leadership and Retail Operations teams to identify process improvements and remove barriers to execution.
Review operational metrics and business trends to support continuous improvement and overall store performance.

Create welcoming, engaging, and personalized experiences for every customer.
Build genuine relationships that inspire trust and long-term customer loyalty.
Guide customers through the buying journey by understanding their needs and recommending solutions that help them create beautiful spaces in their homes.
Consistently achieve individual sales goals while contributing to overall showroom performance.
Lead by example through proactive selling behaviors and customer service excellence.
Support onboarding and training of new Home Experts.
Provide day-to-day coaching, feedback, and suppo