Implementation Project Manager

For decades, DTN has been the silent force behind some of the world’s most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends—we set the standard for precision, trust, and operational impact. 

DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.

Job Description:

DTN is seeking an experienced and highly organized Implementation Project Manager to lead the delivery of complex, high-impact software implementation projects for global enterprise customers. This role is critical to ensuring the successful deployment, adoption, and measurable outcomes of DTN’s Software-as-a-Service (SaaS) and Results-as-a-Service (RaaS) solutions.

The ideal candidate brings strong project governance capabilities, excels in executive communication, and thrives in fast-paced, matrixed SaaS environments. This role requires travel up to 40%, including international customer visits and cross-functional team alignment meetings.

What You'll Be Responsible for:

Project Delivery & Governance

• Lead the planning and execution of customer implementation projects, ensuring scope, timelines, and deliverables are met

• Establish and manage project governance structures, including steering committees, risk registers, and escalation paths

• Drive project plans in alignment with DTN’s implementation methodology and value realization frameworks for SaaS and RaaS delivery

Customer Engagement & Communication

• Serve as the primary point of contact for customer project stakeholders, including senior and executive-level contacts

• Facilitate discovery and requirements sessions to align DTN’s solutions with customer goals and expected outcomes

• Communicate project status, risks, and milestones clearly and regularly to internal and external stakeholders

• Build trusted relationships with customer sponsors to ensure confidence in delivery, value realization, and long-term success

Cross-Functional Collaboration

• Coordinate with internal teams across Product, Engineering, Customer Success, Professional Services, and Support to deliver comprehensive SaaS and RaaS solutions

• Identify and manage cross-team dependencies to ensure execution excellence and a seamless customer experience

• Partner with internal leadership to align project delivery with broader business and customer outcomes

SaaS & RaaS Delivery Excellence

• Ensure successful delivery of DTN’s SaaS and RaaS offerings, from onboarding through go-live, early adoption, and measurable results

• Proactively identify risks, remove blockers, and maintain project momentum

• Document lessons learned and contribute to continuous improvement of implementation playbooks and best practices

What You'll Bring to the Position:

• 7+ years of experience managing customer-facing SaaS implementation projects, ideally with experience in RaaS or outcomes-based delivery models

• Proven track record of delivering complex software projects on time and within budget

• Strong communication and executive presence, with the ability to engage and influence senior stakeholders

• Deep understanding of project governance, SaaS delivery methodologies, and risk management

• Experience aligning solution capabilities to customer business needs, KPIs, and success criteria

• Proficiency with project management and collaboration tools (e.g., Smartsheet, Jira, Asana, or similar)

Preferred Qualifications

• PMP, Scrum, or other project management certifications

• Experience leading digital transformation or large-scale enterprise software implementations

• Familiarity with RaaS models, value realization frameworks, and time-to-value metrics

• Exposure to customer success and professional servic