PSDS Team & Public Safety Business Analyst

PSDS Team & Public Safety Business Analyst – Hybrid – Rockville, MD

About us 

• Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

• Join us in driving growth and seizing new business opportunities.

Role and Responsibilities 

• Support ongoing auditing, remediation, automation, and documentation efforts for the Department of Technology and Enterprise Business Solutions (TEBS), Public Safety Data Systems (PSDS) team and Public Safety (CAD 911 System and Interfaces) 
• Work with the TEBS Public Safety Data Systems team and County Departments to implement new programs and services consistent with the TEBS strategic goals/objectives and the Enterprise Architecture. 
• Stay abreast of industry trends and best practices; assess and recommend new solutions, and ensure proper integration into ongoing operations; research, learn, and deploy new solutions; work with experts in TEBS, Departments, the industry, and vendor community to identify state of the art solutions, which may include emerging technologies; provide advice, direction, and consultative services to stakeholders. 

• Perform industry research leveraging the TEBS Gartner Research and Advisory contract and/or other sources.
• Develop and maintain project documentation/artifacts and management reports/dashboards. 
• Support the development of Policies, Procedures, and Operations Guidelines. 
• Develop tactical roadmaps and plans. 
• Prepare reports, studies, and briefings. 
• Perform work independently following guidelines within the context of regulations, legislation, industry practices, and County policies. 
• Support the timely and accurate preparation of responses to requests for information from relevant stakeholders as needed. 
• Communicate effectively orally and in writing, including presenting complex and technical information. 

Minimum Qualification

• Overall 10+ years of experience.
• At least five (2) years of experience supervising or overseeing Public Safety Data Systems (PSDS) team and Public Safety (CAD 911 System and Interfaces) related projects.
• Experience in work planning, monitoring, and reporting.
• Demonstrates excellent written and verbal communication skills.
• Demonstrates capacity to engage effectively with stakeholders and all levels.
• Experience with creating project documentation/artifacts and management reports/dashboards.

Preferred Qualification

• Must be an analytical thinker and have problem-solving skills.