Learning Engagement Assistant

Description

Position Summary

This position supports the Learning Engagement & Interpretation team to enhance visitor experiences by facilitating tours, delivering educational opportunities, assisting with evaluation projects and more. The Learning Engagement Assistant delivers visitor-facing science and art programs that are fun, welcoming, inclusive and relevant. This is an on-call position and requires a flexible schedule to accommodate regular evening and weekend hours at Denver Botanic Gardens’ York Street and Chatfield Farms locations. 

Requirements

General Duties and Responsibilities

• Leads tours and other learning opportunities such as science chats, learning carts and other drop-in activities. 
• Conducts observations of programs and visitor behaviors; follows established protocol for evaluation projects and enter data accurately. 
• Willingness to learn and uphold best practices in fields of science communication, bilingual interpretation, adult learning, museum education and related fields.  
• Maintains a positive, professional and solution-oriented demeanor when communicating with staff, volunteers, members and visitors. 
• Regular attendance at the worksite is required. As with all positions at Denver Botanic Gardens, the incumbent must be in good performance standing to be eligible for remote work. Remote work is always at the discretion of management.
• All Gardens employees must be committed to the mission of connecting people with plants, especially plants from the Rocky Mountain region and similar regions around the world, providing delight and enlightenment to everyone.

Position Qualifications: Knowledge, Skills and Abilities

• Excellent written and verbal communication skills; experience and comfortability speaking and presenting to groups.  
• Ability to respond to sensitive issues with care and maintain confidentiality as needed. 
• Committed to inclusivity, diversity, equity and accessibility initiatives, tools and implementation in respect to work in a public garden space.  
• Comfortable working with diverse staff and audiences of all ages; adaptable to different communication styles.  
• Exhibit curiosity and demonstrate commitment to Denver Botanic Gardens’ values of sustainability, transformation, relevance and diversity.  
• Familiarity with botany, ecology and art required, or a willingness to learn. 
• Maintain a curious, positive and solution-oriented demeanor with all stakeholders. 
• Ability to be flexible and willing to modify plans when necessary. 
• Ability to work a flexible schedule including evenings, weekends and/or holidays as needed. 
• Knowledge of Microsoft Suite products, specifically Word, Excel and Outlook and Teams.
• Must always be a positive representative of the Gardens internally and externally.
• Must work with respect and cooperation with fellow employees and the public.
• Must be committed to working safely.

Experience/Education:

• High school diploma / GED and/or combination of education and equivalent experience is required. 
• At least 1 year of experience in visitor services, program facilitation, adult education or science communication is preferred. 
• Fluency in Spanish is preferred but not required.

Travel:

Up to 25% travel required. Requires the ability to travel to remote locations (or other Garden locations) where environment may vary significantly.  

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally position, transport and/or move up to 25 pounds.

While performing the duties of this Job, the employee is required to:

• Occasionally work in an office environment.
• Frequently walk or move across large areas including uneven terrain, sometimes quickly.
• Regularly be stationary for long periods of time.
• Occasionally move about in an office environment.
• Occasionally work using repetitive motion.
• Frequently communicate with and exchange information verbally and in writing.
• Regularly use hands to finger, handle, or feel.
• Occasionally reach with hands and arms above the head and to ground level.
• Frequently push and pull material and equipment from one place to another.
• Occasionally work in confined or restrictive working spaces