Scaled Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Scaled Customer Success Manager based in Canada.

This is a foundational role focused on designing and scaling customer success systems that drive adoption, retention, and long-term value across a large and diverse customer base. You will be responsible for building the programs, workflows, and lifecycle motions that support hundreds of accounts, helping them realize value more quickly and consistently. The role blends strategic program design with hands-on customer ownership, ensuring you stay closely connected to real customer challenges. You will operate in a fast-moving, high-autonomy environment where you are expected to build from scratch, iterate quickly, and directly influence outcomes. Collaboration across product, sales, and marketing teams will be essential as you shape scalable success strategies. This is a highly impactful position for someone who thrives in ambiguity, enjoys building systems, and wants full ownership of customer success programs.