Optical Retail Sales Associate FT San Antonio/Austin Area

Optical Retail Sales Associate Full Time

Optical Retail Sales experience is preferred but not required. We are willing to train.

Are you looking for a career that will bring you “home?” A career with a company that has one of the absolute best store leadership teams on the planet?! Well, you just found it!

One of the nation’s TOP optical companies, Eyemart Express is seeking candidates with a strong retail background for a position at one of our store locations. For nearly 30 years, Eyemart Express has been setting the pace and the standard when it comes to delivering an awesome customer experience along with great prices and the fastest service anywhere! We have full-service labs in every one of our stores! And we’re growing every year with new stores opening throughout the country. Your career growth potential is endless!

So, if you’re looking to join a company that leads the industry in service, quality & speed, and that is rapidly expanding to well over 200 stores, then Eyemart is the place for you! If you have the drive, the talent, along with the leadership experience in bringing teams together and exceeding goals, then we want to talk to you. Take a look at some of the things the role consists of and send us your resume today!

Job Description:

The Retail Sales Associate, also known as a Retail Optician, will primarily assist patients in selecting the eyeglass frames, lenses and lens coatings that best suit their needs. The Retail Associate will also be responsible for ensuring the lab technicians have accurate measurements and prescription information for grinding, coating and fitting lenses to the frames. Once the glasses are complete, the Retail Associate is responsible for dispensing the glasses to the patient.

Duties and Responsibilities:

• Provide exceptional customer service
• Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, exchanges
• Compute and process payment transactions/refunds using in-house Point of Sale system
• Perform other administrative tasks as assigned
• Process insurance claims
• Maintain up-to-date knowledge of products
• Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Input customer information into computer system
• Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest most appropriate products (i.e. frames, lens type, coatings)
• Take necessary measurements (i.e. measuring the patient’s pupillary distance)
• Prepare work order for lab ensuring all pertinent information is listed (i.e. patient information, prescription, lens size/type, measurements, special tinting or coating, etc.)
• Pull correct lenses according to work order specifications
• Inspect final product for accuracy; adjust completed glasses to fit patient using pliers, hands and heat if necessary to bend frames accordingly
• Educate patient on how best to care for their glasses
• Adjust/repair damaged frames, replace nose pads and missing screws
• Price, stock and straighten merchandise

Education and Experience Requirements:

• High School Diploma or GED
• Experience working in retail, customer service, or sales
• Experience working in the optical industry is preferred