Director, Connected Devices Strategic Solutions

*To be eligible for this position, you must reside in the same country where the job is located.*

PURPOSE

The primary purpose of this role is to serve as the ECG Subject Matter Expert (SME) within the Cardiovascular ECG service line for the Connected Devices business. The role is responsible for supporting service line growth through customer‑facing activities, including development of go‑to‑market materials, delivery of technical demonstrations, leadership of customer technical discussions, and participation in bid defense meetings.

This SME role also includes evaluation, selection, and implementation of new cardiovascular digital health solutions aligned with the strategic objectives of the Connected Devices team. The position works in close collaboration with a broad range of stakeholders, including—but not limited to—Sponsors, Business Development, IT, Delivery teams within the Connected Devices business, Therapeutic Area Leads, Therapeutic Centers of Excellence, and other cross‑functional IQVIA teams.

RESPONSIBILITIES

• Act as a customer‑facing Subject Matter Expert supporting pre‑sales activities, including solution capability presentations, technical demonstrations, and bid defense leadership.
• Develop and support go‑to‑market strategies, including presentation materials, marketing initiatives, pricing inputs, and conference participation.
• Strengthen IQVIA’s thought leadership and industry reputation through visible, customer-facing engagement, including proactive marketing and participation in cardiac safety–focused conferences and events.Evaluate emerging digital health and connected device solutions to ensure alignment with the strategic focus and long‑term roadmap of the Connected Devices business.
• Lead the development of new connected device service offerings, including defining and advising on operational workflows for new devices.
• Ensure successful end‑to‑end implementation of new solutions in alignment with study, program, and stakeholder requirements.
• Contribute as an SME to the development of study templates, site‑facing materials, and patient‑facing materials.
• Provide subject matter leadership on connected device solution strategy, maintaining awareness of existing platforms, operational considerations, industry benchmarks, and emerging technologies.
• Ensure consistent, high‑quality delivery across departmental outputs and play a leadership role in quality management and process improvement initiatives.
• Manage and strengthen customer relationships by participating in client meetings to understand expectations and communicate operational aspects of Connected Devices solutions.
• Provide oversight and input into the development of service line budgets for Requests for Proposals (RFPs).
• Prepare and contribute responses to customer Requests for Information (RFIs).
• Oversee the maintenance, review, and validation of Quality Control procedures related to connected device services.
• Coordinate planning and management of team assets (software, hardware, space, supplies) in collaboration with support functions such as IT and Facilities/Administration.
• Partner with Business Development to provide timely feasibility input for new proposals and client opportunities.
• Select and support the retirement of service offerings that are no longer aligned with Connected Devices strategy.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Strong knowledge of ICH E14 guidelines and an understanding of regulatory requirements from global health authorities (e.g., FDA, EMA, CFDA) and their operational implications.
• Excellent written and verbal communication skills, with the ability to engage effectively with internal teams and external clients.
• Strong technical aptitude and comfort working with technology‑enabled solutions and systems.
• Demonstrated leadership skills, including the ability to guide teams and influence stakeholders without direct authority.
• Proven ability to build and maintain effective working relationships with colleagues, managers, and clients in a matrix environment.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree or equivalent required; advanced degree (e.g., Master’s, PhD, or MD) preferred.
• Extensive experience in cardiovascular testing, including 12‑lead ECGs, Holter monitoring, arrhythmia monitoring via 12L telemetry, wearable devices, and Mobile Cardiac Outpatient Telemetry (MCOT).
• Demonstrated experience supporting device use in clinical trials is required; experience with cardiovascular monitoring in decentralized or hybrid trials is preferred.
• Strong understanding of technology combined with solid business acumen, leadership, and