Operations Compliance & Training Specialist (Regional Liaison)

Inside the Role

As the Operations Compliance & Training Specialist, you are the dedicated subject matter expert responsible for the integrity of our business processes across all operations including the two critical hubs: our third-party vendor in Canada and our internal Service Center in Mexico.

Reporting directly to the US headquarters, you will act as a one-person "strategic bridge." You will use your Master’s degree and advanced data reporting skills to monitor performance, ensure regulatory adherence, and manage the seamless transition of workflows across borders. This role is perfect for a process-oriented professional who thrives on autonomy and possesses a deep "under-the-hood" understanding of how business operations run.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Pay offered dependent on knowledge, skills, and experience    

 Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 15 calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.    

What You Drive at DTFS

1. Process & Integration Management

• Liaison Extraordinaire: Serve as the single point of contact between US leadership and international execution teams, while also overseeing the monitoring of Key Performance Indicators (KPIs) for all operations across every market and service center—including DTFS Mexico operations. Ensure that KPI tracking is consistently applied to evaluate performance, identify areas for improvement, and support operational excellence throughout all regions.

• Operational Migration: Coordinate the end-to-end movement of business processes from Canada to the Mexico Service Center, ensuring all "standard operating procedures" (SOPs) are documented and maintained.

• Liaison Extraordinaire: Serve as the single point of contact between US leadership and international execution teams, including facilitating the migration of ongoing new processes from the US to the Mexico Service Center as needed to ensure smooth transitions and operational continuity.

• Cross-Functional Support: Apply a deep understanding of the business lifecycle to troubleshoot operational bottlenecks and ensure the Mexico and Canada teams are aligned with NA Regional Goals.

2. Data Analytics & Performance Reporting

• Metrics Ownership: Develop and manage comprehensive data reports to track Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

• Insights-Driven Action: Analyze daily and weekly performance data to identify trends, pinpointing specific areas in Canada or Mexico that require training interventions or process adjustments.

• HQ Reporting: Provide clear, data-backed updates to the NA Regional team regarding the health of international operations.

3. Compliance & Quality Assurance

• Canadian Regulatory SME: Maintain oversight of all Canadian-specific regulations (e.g., PIPEDA, provincial collection laws) to ensure global agents are operating within legal boundaries.

• Training Stewardship: Review and validate training materials are well documented . While you are not the primary trainer, you ensure the content and quality of training meet the business's high standards.

• Audit Execution: Perform regular remote and in person audits of process to ensure 100% compliance and alignment.

Knowledge You Should Bring

• Education: Master’s Degree required (MBA, Management, or related field).

• Experience: 5+ years of experience in Business Operations, Project Management , or Vendor Coordination.

• Technical Skills: Advanced data reporting experience is essential (Excel, Power BI, or similar tools). You must be able to turn raw data into actionable stories for leadership.

• Subject Matter Expertise: Knowledge of business process management and the regulatory landscape.

• Communication: Superior English communication skills. As the primary liaison for the Mexico cente