Customer Supply Chain Manager (FMCG)

🚀 As we take the next step within our NAM expansion plan for 2024, we're on the lookout for an exceptional Customer Supply Chain Professional to strategise and optimize the supply and replenishment framework for the North American business of ZURU EDGE. In this role, you'll champion our supply chain excellence, have autonomy to build, and be in a role with strong impact to our operations! 🚀
ZURU is on a mission to disrupt across industries, challenge the status quo and catalyst change through radical innovation and automation advances.  This is in play in different pillars of the company: ZURU Toys are re-imagining what it means to play; ZURU Tech is shaping a better future by leading the next building revolution; ZURU Edge is pioneering new generation FMCG brands to better serve modern consumers.    Founded in 2003 by EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has quickly grown to a team of over 5000 direct and indirect members across more than 30 international locations.   One of the largest toy companies in the world, globally recognised and award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns and Smashers. Our global FMCG brands include MONDAY Haircare, Rascal + Friends, NOOD, BONKERS, Gumi Yum Surprise and Dose & Co. HOW YOU WILL MAKE AN IMPACTYou embody our ZURU DNA (ZURU Culture) of 'shifting the needle' and immediately have a direct impact on day-to-day operations. By understanding, planning, and executing, you will optimize our end-to-end supply chain and replenishment framework. Furthermore, you will collaborate with other supply and commercial functions to build ZURU’s s supply chain capability for the next phase of it’s evolution.
WHAT YOU'LL DO:

Customer Relationship Management

• Serve as the primary point of contact for key customers, building strong relationships and understanding their unique supply chain needs
• Lead resolution of supply chain challenges by addressing customer inventory team inquiries, resolve issues, and gather feedback to enhance service levels and customer satisfaction
• Collaborate with sales and marketing teams to develop customized supply chain solutions that align with customer requirements and contribute to business growth

Supply Chain Optimization

• Continuously assess existing supply chain processes, identify areas for improvement, and implement enhancements to streamline operations, reduce costs, and enhance efficiency
• Utilize data analytics and performance metrics to evaluate supply chain performance, identify trends, and drive informed decision-making

Demand Planning and Forecasting

• Support the demand planning and forecasting cycle by analysing market trends, historical data, and customer feedback to ensure accurate product replenishment and stock levels specifically our MTO business
• Coordination with merchandising team

In-store Product Replenishment

• Coordinate with retail partners to ensure timely and accurate in-store product replenishment, maintaining optimal stock levels and preventing out-of-stock situations
• Work with internal Supply & Sales teams to manage inventory replenishment, lead times, and safety stock levels

Product Updates

• Work closely with product development and marketing teams to facilitate smooth product updates, launches, and phase-outs (SLOB), ensuring seamless transitions and minimal disruptions in supply.

On-Shelf Availability

• You will implement strategies to enhance on-shelf availability in stores, ensuring our products are readily accessible for customers and meeting our key strategic partners' expectations

WHAT YOU'LL BRING:

• Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or related fields
• You have between 3-5 years of relevant experience in supply chain management, demand planning, logistics, or related roles, with a focus on customer-facing responsibilities
• Strong understanding of supply chain principles, order management processes, and inventory control techniques
• Preferably someone with proficiency in using customer supply chain management softwares (e.g. Target Greenfield)
• You have advanced proficiency in Microsoft Excel and similar tools for data analysis
• You are passionate about Customer supply chain management, and continuously learning about it
• Excellent communication skills, with the ability to build rapport with customers, collaborate with cross-functional teams, and articulate complex supply chain concepts effectively
• Strong analytical and problem-solving abilities, with a keen attention to detail and a proactive approach to resolving issues
• You are a go-getter, a builder, a doer, and someone excited to collabora