Deposit Operations & Delivery - Teller Support

It starts with our culture ...
Common sense has never been common.
If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions.
That's the basics of Relationships. Fairness. Simplicity®. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.
We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.
The focus of this position centers around the careful, deliberate, imaginative and serious undertaking of defined work. The job requires an ability to deal in a systematic and patient way with factual and technical information and processes, as well as an ability to focus directly on the knowledge base required for the task. This job requires a serious and disciplined approach and to do it well may mean doing it alone. Doing this job successfully requires focus on the immediate work to be done. A disciplined, conscientious, hands-on approach is central to this job and it requires work that is high quality and precise. Getting it ‘done right’, with no mistakes is key to the position. This job is primarily task-focused and does not rely heavily on interactive or social skills. In fact, there are few responsibilities in that area, and significant private time to think and absorb information. Due to the detailed, accuracy-focused nature of this job, the successful candidate will be subject to close scrutiny that may subject the candidate to both worry and criticism. Because this is a creative, technical position and because it requires a high level of expertise and accuracy, it provides opportunity to thoroughly plan in order to do the job right.
As a Teller Support Specialist, you will provide general support regarding the teller function to banking center and internal department associates by phone, email or help ticket system. You will be responsible for a variety of tasks including working daily cash sheets including balancing, data entry, research and corrections, scan, balance and submit teller work for Town Pavilion offices, and work Image Suspense general ledgers daily including data entry, research and corrections. Additionally, Teller Support Specialists, are expected to manage end of day process ensuring all banking centers have scanned, balanced, corrected, submitted and approved their work for the close of business, ensure compliance with all establish procedures and regulations, and build a great rapport with clients and fellow associates, and treat others with respect and consideration regardless of their status or position.
All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.
Minimum Requirements: To be considered for this position, you must possess the following qualifications.
• High School Education or equivalent.
• Minimum of 1 year of teller or relevant job experience.

Desired Qualifications: To be considered an ideal candidate, you should possess some of the following qualifications:
• 1 year internal teller experience

Skills and Abilities: Below is a general list of desired skills and abilities; this is not an exhaustive list.
• Proficient knowledge of Microsoft Office applications
• Ability to think analytically and apply critical thinking skills to issues.
• Ability to prioritize competing demands and effectively manage multiple task and/or projects.
• Superior customer service skills, demonstrating the ability to interact professionally, attentively and thoughtfully with both internal and external customers.
• Strong, proven organization skills.
• Self- motivated, demonstrating the ability to complete day-to-day task, meet deadlines and objectives.

Work Environment:
We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly, and locally. Our success i