Senior Partner Integration Manager (NTN)

Company Overview

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world.   For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.

 

At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed.  Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions.  Our talented teams are passionate about their work and the impact our company makes around the world.  Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves.   We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

What We’re Looking For: 

Iridium is seeking a talented and motivated Senior Partner Integration Manager to join our Non-Terrestrial Networking (NTN) & Cellular team. As a partner integration manager, you will drive the end-to-end technical execution and integration strategy for our MNO, MVNO, and OEM partners, accelerating the adoption of our NTN and cellular-based solutions. You will play a critical role in shaping the technical onboarding experience, leading customers from initial technical introductions and integration through to the successful launch of solutions and partnerships that drive growth in NTN. You will act as a trusted technical advisor to executive and engineering stakeholders, ensuring our partners fully understand the value, capabilities, and deployment models of our solutions, and can operationalize them effectively and at scale.

What You’ll Do: 

• Lead the technical onboarding of new partners and work with the sales channel to respond to technical questions from both existing and prospective customers
• Design, refine, and deliver advanced training programs to prospective NTN partners including troubleshooting-related issues
• Provide expert-level analysis and resolution of complex partner designs and systems, including software/hardware integration and interactions between them
• Translate partner feedback into actionable insights to both technical and non-technical stakeholders within Iridium in order to improve product offerings
• Improve and develop test tools to remove technical barriers to customer adoption and demonstrate, through example code, how partners can automate tests
• Investigate, document, and coordinate complex product issues with other departments to ensure problems are addressed quickly and partner impact is minimized
• Act as an escalation point for the Customer Support team in diagnosing and ultimately resolving client issues
• Review partner solutions as part of the Iridium certification program and provide guidance to junior engineers, prioritize tests, interpret results, and provide feedback to partners
• Prepare, update, and maintain high quality technical documentation such as application notes
• Mentor and develop engineers by ensuring Iridium best practices are being communicated and followed
• Champion the needs of new customers into Iridium's product and support organizations ensuring their requirements are reflected in strategic planning and long-term platform capabilities.

What You’ll Need to Succeed: 

• Bachelor's degree
• 10+ years of relevant engineering experience, preferably including LTE, SMS, NBIOT
• Depth of knowledge of networking protocols and components such as HTTP, DNS, NIDD, PDN, TCP/IP, and ICMP
• Depth of knowledge of with network latencies, RF, and Timing configurations
• Excellent communication skills, with the ability to clearly convey products, deliverables, analyses, and/or issues to groups outside of your team or those who are unfamiliar with the topic
• Have confidence and be able to easily build relationships with leadership and colleagues outside of your team
• Possess an analytical mindset, with the ability to understand a situation or problem and think critically to make decisions and come up with out-of-the-box solutions
• Be proactive in providing feedback and be enthusiastic in sharing your